FAQ

Opening a Betway.com account is quick and easy. Just click SIGNUP on the homepage and follow the instructions. Make sure to enter your correct details:

• Register your full name
• Submit correct date of birth and place of residence
• Provide correct email address and home/mobile phone number
• Remember that multiple accounts are not accepted

In case your registration is made with inaccurate information, we might fail in getting in touch with you and this could lead to a block of your account.

Please also remember your password and Betway,com account number. Your password is CaSe-SeNsitiVe and has to be entered the same way each time. As soon as you have entered and confirmed your details, you can credit your account and start playing immediately. After registration we will also send you an email with the details you need. Be sure to save this information in a safe place!

If you have problems opening up a Betway.com account, please contact support@betway.com directly.

To minimize the risk of money laundering, illegal usage of credit cards, and prevent unauthorized usage of Betway.com, we need you full real address. Your details will be stored centrally at our servers and no unauthorized personal will have access to them.

Once logged in to Betway.com you will always have all your account details in the account bar below the Betway.com logotype. In here you can see and update your details at all time.

Simply fill out this
Password Recovery form and follow the instructions.

Betway.com strives to create a responsible gaming environment for each and everyone playing at our site. To most people, gaming is socially enjoyable and a harmless source of entertainment. But, sometimes it just becomes too much and a small number of players just can’t say no to that extra spin on the slots or that extra game of high-limit poker.

Are you concerned about becoming addicted? We have put together an extensive list of organizations you can contact to discuss any compulsive or problem behavior related to gambling. You could also try a short self-assessment test to get an indication on where you stand.

Read more about Responsible Gaming

If you have a support query, simply send an email to: support@betway.com

For affiliate support, simply send an email to:
partnerinfo@betway.com

Our customer support opening hours are daily from 8.00 untill 00.00. When you contact support, we take care to reply to your e-mail in the shortest time possible.

If you would like to send a letter, our mailing address is as follows:

Betway.com
90/91 Psaila Street
Birkirkara
BKR 02
Malta

I you receive any error message when you try to log into the Poker client contact support@betway.com. Please include the content of the error message and possibly a screenshot.

• Make sure you’re logged in first. Then click “deposit” in the top menu
• Select your preferred payment method from the options available, then press ‘Continue’.
• Fill out the fields with your details; make sure you don’t use any spaces in between the numbers you enter.
• Click ‘Continue’
• Your balance is now updated with the amount you selected to deposit.

At Betway.com we offer payment methods that suit you:

• Visa credit cards
• MasterCard credit cards (International)
• Visa debit card (UK issued)
• Maestro debit card (UK issued)
• Entropay (EntroPay is a prepaid virtual Visa card which can be used online anywhere Visas are accepted)
• Neteller (an electronic wallet “e-wallet” to handle fast and secure payments on the Internet)
• Moneybookers (another leading e-wallet)
• ClickandBuy (most popular e-wallet in Germany)
• Click2Pay (a major e-wallet)
• Paysafecard (Europe’s leading prepaid card)
• Direct Bank Transfers (DBT) – (the most common payment method in Europe)

Please contact us if you think that we lack your preferred payment method, we will do our best to add it to our offer.

An EntroPay VISA Card is a prepaid, reusable, on‐screen debit card that allows you to transact immediately and then whenever you want.

You add funds to your EntroPay VISA Card using your personal credit or debit card. This is done during initial registration, so your EntroPay VISA can be used straight away. After that you may add more funds to it whenever you need to.

1. How do I get an EntroPay VISA Card?

Follow these easy steps:

• Go to ‘Deposit’ page.
• Locate EntroPay amongst the payment options and click “Continue”
• In the information about the payment method section click to navigate to EntroPay website.
• When the EntroPay page appears, click “Get an EntroPay Virtual VISA!” and follow the registration process.
• When registration is complete you will have an EntroPay VISA Card with the details shown onscreen. Note down the CVV2 code so that you do not have to login into Entropay account again.
• Click the link to return back to us.
• Betway EntroPay Deposit page should appear with your new card details prefilled. Fill in the CVV2 code!

You will need your personal credit or debit card to hand, as you will add funds to your new EntroPay VISA Card as part of the registration process. EntroPay currently accepts the following cards: VISA, VISA Electron, Mastercard, Maestro, Solo and Delta.

You will also have to provide some personal information relating to your identity. The information EntroPay requests is essential to protect you and to satisfy regulations. The information you provide will be held securely and privately.

2. How do I transfer money to my EntroPay VISA Card?

Whenever you need to add more funds to your EntroPay VISA Card, select EntroPay as a deposit method and click the link to EntroPay website in the information section. An EntroPay page will appear and you should log in using your EntroPay username and password. Click the ‘Transfer Funds’ link and follow the on‐screen prompts to add

3. How much does an EntroPay VISA Card cost?

A charge of 4.95% is made when you add funds to your EntroPay VISA Card. EntroPay will inform you of any charges before you incur them.

4. How secure is EntroPay?

EntroPay VISA Cards are prepaid, which means that once you have spent the money on your card, no more payments can be taken until you add more funds. This protects you from overcharging and fraud. The EntroPay website is secure and no information can be intercepted while you are using it.

EntroPay is run by Ixaris Systems Ltd, a UK company, and the EntroPay service is protected by the e‐money issuer licence that Ixaris holds. This licence has been granted by the UK FSA (Financial Services Authority).

5. Do i get a physical card I can use over the counter?

No, your EntroPay VISA Card is a virtual card that is shown to you on‐screen. You spend with it by entering the card details on the website.

6. Can I use my EntroPay VISA anywhere online?

Yes. The card can be used at any online affiliate where VISA is accepted.

7. I already have an EntroPay VISA Card. Can i use it with you?

Yes. You can deposit via EntroPay or Visa gateways on the website. Please note that a deposit fee of 1,75% will be applied to your deposit if EntroPay is used at Visa gateway. We recommend to use EntroPay gateway to ensure the best experience.

All e-wallet, Paysafecard and Direct Bank Transfer (DBT) deposits are free of charge from our site (however some individual methods such as e-wallets may impose transfer fees).

For credit/debit card deposits we charge a 1.75% fee on deposits.

All deposits are instant, except for the direct bank transfer (DBT) deposits, which usually take about 3 business days (Monday – Friday). This depends on the time it takes for the banks to clear the funds between them.

No. All deposits must be done by a card or account that belongs to you.

Credit Card transactions can be rejected for a number of reasons, many of which have nothing to do with your credit. For example:

1. Your deposit request is sent securely via the Internet but if your transaction is delayed along the way, our processing centre will reject the transaction rather than processing it with incomplete data. Internet problems and traffic congestion can also cause rejections.

• Solution: A repeated deposit will usually resolve this problem, unless there is a major hardware/software failure.

2. Card number or expiry date mistyped or CVC2/CVV2 number on the back of your card incorrect – these are rejections due to erroneous card data submitted.

• Solution: Another deposit and a little bit of attention to detail will resolve this.

3. Your billing information doesn’t match the credit card information that you entered on the Deposit page. For instance, if you have entered a different post code (Zip code), or your residential address is different to your billing address, the purchase is likely to be rejected.

• Solution: Ensure valid personal data is provided in the account.

4. Some credit cards may also have been blocked for international sales.

• Solution: Contact your bank and ensure the card is open for gaming and international online transactions.

5. Your credit card company may have set controls (or barriers) to prevent potential fraudulent transactions or transactions from Gaming merchants. For example, if several deposits have been made within a short period of time, your credit card company may block your credit card for all transactions. This is an automatic response and may also happen if three or more transactions for the same amount are processed by one merchant (or processor) to your credit card.

• Solution: Contact your bank and inquire about rejection reason for the transaction(s) in question. In case the bank is unaware of any transactions you refer to, this mean that those were rejected by bank’s transactions firewall and prevented from main fraud checks. These issues are to be resolved between you and the bank, as highly confidential.

6. You may be trying to deposit from a country that we unfortunately do not accept payments from.

• Solution: Check to make sure that your country is not included in the following list: US, Israel, Malta, Cuba, Iran, Iraq, Ivory Coast, North Korea, Nigeria, Sudan, Syria.

7. Deposits rejected by Betway.com risk system.

• Solution: Feel free to contact our Customer Support Team for more details and advice.

Our minimum and maximum deposit limits vary for each method available and can be found to the right of each method listed on the ‘Deposit’ page. All limits will be listed in your preferred currency.

Please note that individual payment methods may impose restrictions independently from Betway.

Should you wish to deposit a larger amounts per day than the listed limits, please contact support@betway.com for further assistance

Absolutely! We only use the very best of payment processors. All our transactions are secured with a 128-bit digital certificate from Thawte (www.thawte.com), the leader in online security. In addition to this, our servers are secured by state-of-the-art firewall technology. As a result your credit card information always remains confidential.

Upon deposit or withdrawal with your credit card, Betway/Gnuf will be displayed on your billing statement. Direct Bank Transfer (DBT) will be displayed as ENVOY SERVICES or EARTHPORT depending on the country the payment is sent to.

• Moneybookers: Gnuf Ltd. (Betway/Gnuf)
• NETeller: Betway/Gnuf
• Click2Pay: Betway_GNUF
• ClickandBuy: BETWAY/GNUF
• Bank cards (Visa, Mastercard, Maestro): BETWAY/GNUF
• DBT (withdrawals only): Envoy Services or Earthport.

• Make sure that you have funds in the Sportsbook/Games (Main) account
• Log in to the website or Poker/Casino software with the same username and password that you selected during registration at Betway.com
• If you are accessing through the site, click the ‘Transfer’ button near the ‘Deposit’ button. If you are accessing from the Poker/Casino client click on the ‘Bank’ button to access the deposit page, then click on ‘Transfer’.
• Choose the source of the transfer under the ‘From’ title and then choose the destination of the transfer under the ‘To’ title, and then choose the amount you want to transfer. Finally press the ‘Transfer’ button!
• Your transfer is now complete, have fun in our Casino and Poker room!

Firstly, bank cards initially were not created to fit e-commerce needs, hence the transaction risks and long processing time. e-wallets, on the contrary, are specially designed for making secure purchases online and swift money transfers over the Internet. e-wallets implement security features bank cards can only dream about; even if a bad guy manages to compromise an e-wallet account, lots of digital fingerprints are left.

A bank can reject your online payment if they decide it is too risky and you would never know how they came to a conclusion. E-wallets are much more friendly, since they were made for you to make payments when it is most convenient for you..

Among major advantages of e-wallets are:

• 24×7 money movement; withdrawals are normally processed within one business day;
• As a rule, leading e-wallets have 24×7 efficient customer service teams to assist you with any queries;
• Bonus incentives and special offers provided to the customers;
• Bank cards expire and need replacements but your e-wallet account never does!

Any advantages using e-wallets at Betway.com?

Yes!

• No deposit fees;
• No velocity limits. In other words, you may deposit as much as you like.
• All e-wallets support a withdrawal option, whereas you cannot withdraw to a MasterCard/Maestro..

In reality, we do not get your money instantly. When you make a deposit, we ask your bank for authorization. In case the response is “yes”, we credit your Betway.com account. The actual money is received later, but why should we not we trust your bank?

Unfortunately, the bank would not trust us when it comes to the withdrawal of your winnings. Our promise that we have sent you the money is not enough for your bank; therefore the funds are placed on your account only when they have been physically received by your bank.

Normally, it takes about 3-5 business days for the funds to reach your account from the moment we sent a request. The money travels via several bank accounts, perhaps even via several countries, and if there are weekends or holidays, then processing will take longer.

Finance is probably the most conservative area of them all. You will not believe how many things are still done manually in banks.

To comply with Anti Money Laundering practices, the system will suggest you to withdraw to the options originally used for depositing.

Note, that not all our payment options support payout features, amongst them:

• MasterCard
• Maestro (UK issued)
• Paysafecard
• Przelewy24

The system, thus, will not allow payouts to these methods and you will be able to select an alternate method, which is appropriate for you from the list of available ones.

The logic is simple and straightforward: if you deposit 10 EUR with a Visa, you will need to withdraw these 10 EUR back to the same Visa before you can withdraw to another method.

If you only used one method to deposit and wish to withdraw your winnings, then you will be able to withdraw the entire amount in one transaction.

If you used several methods for deposits and you now want to withdraw your winnings, you must first cover the outstanding amounts for each of the deposit methods used. Each method will require a separate transaction. After this, you may withdraw your winnings to any method of your choice or even register a new one.

In general, you will be faced with two types of withdrawal: a withdrawal to clear your required amount on a particular payment method and a withdrawal to withdraw your remaining winnings to any method of your choice.

Once you have initiated your withdrawal, your funds will be transfered to a holding account for processing.

If you decide to cancel the withdrawal request and have the funds returned to your Betway.com account:

• Log into the Betway.com website
• Select the ‘My Account’ option
• From the menu on the left, select ‘Transactions’
• Select the ‘X’ next to your withdrawal to cancel your withdrawal and return your funds to your account.

If the ‘X’ feature is not available, the cancelation period has passed and your withdrawal is being processed.

(Note) The cancelation period is forfeited for specific account groups

You may be trying to withdraw to a country that we unfortunately do not accept withdrawals to.

• Solution: Check to make sure that your country is not included in the following list: United States, US Virgin Islands, US Minor Outlying Islands, Turkey, Colombia, Hong Kong, India, Indonesia, Republic of Korea, Malaysia, Venezuela, Japan, (Switzerland and Netherlands from June 2009)

(Note) The funds will be returned back to your gaming account and the card will be disabled for further payouts

Yes, we have 3 Welcome Bonuses in total. Click on each individual link for further information:

• Betting Bonus: 100% Freebet Offer

• Casino Bonus: $1000 Bonus

• Poker Bonus: 100% Poker Bonus up to $1,000

Your Poker Bonus will be released automatically upon reaching the desired Bonus Points target (20 Points for every $1 of your Bonus) To check the status of your Poker Bonus go to “My Account” > “My Bonuses”

More info on our Poker First Deposit Bonus can be found here

Betway Points (BP) are earned by playing Poker and Casino for real money at Betway.com. Use BPs to clear your deposit bonuses and use as buy-ins to Loyalty Tournaments.

You earn Betway Points by playing poker for real money, in either cash games and tournaments. See the Betway Points earning table below for how many points you earn on the different game types and levels.

• Cash Game Poker: You earn Betway Points (BP) for every raked hand you play (see below). The number of points earned for each raked hand, depends on what limit is played.

Limit	Fixed Limit	Pot Limit/No Limit
$0.05/$0.10	—	1
$0.10/$0.20	1	1
$0.25/$0.50	1	1.4
$0.50/$1	1	2.4
$1/$2	1.4	3.2
$1.50/$3	—	3.8
$2/$4	2.4	4
$2.50/$5	—	4
$3/$6	3.5	4
$4/$8	3.5	4
$5/$10 and up	4	4

• Tournament Poker: You can also earn Betway Points for playing tournaments. For every dollar in tournament fees paid, you will earn 11 BP. For example: If you enter a $10+1 tournament you will receive 11 BP!

The “Rake” is the percentage of the pot that goes to the house. When you’re dealt cards in a hand where the pot is raked a minimum of $0,25, your hand is considered a raked hand.

You earn Betway Points by playing casino games for real money, either in the instant play (flash) and download version. See the Betway Points earning table below for how many points you earn on the different game types.

Game Group	Wagering credits (USD)	Betway Points
All Slots, American Roulette, Red Dog, Keno & Scratch Cards	2	1
Table Poker, All Roulettes (excl. American Roulette), Casino War, Pai Gow & Sicbo	4	1
Video Poker, All BlackJacks (excl. Classic BlackJack), Craps & Baccarat	20	1
Classic BlackJack	50	1

The wagering requirement is displayed in USD.

Betway Points from the casino will only be credited in full points. Wagering credits will be continuously accumulated until wagering requirements have been met and full points have been credited.

Betway Points are not earned by playing the casino from within the poker client!

Oh yes. In fact we have a couple!

Loyalty Program in Casino

Our Loyalty Points program is available to you when you play at the casino and is structured on levels, or Tiers. So the more you play, the higher the tier, and more rewards come your way!

For every $10 you stake you earn 5 Loyalty Points.

Read more about the Casino Loyalty Program

Loyalty Program in Poker

You can use your points as a buy-in to special Loyalty Tournaments.

Read more about the Poker Loyalty Program

• Flash Casino

To check your loyalty details, click the “L” icon in the top bar of the Casino lobby.

• Download Casino

Go to “my account” and click “View and redeem my loyalty points”

You can exchange them for casino credits/bonus money!

1. Login to your betting account using the username and password you selected during registration.
2. Choose the league you are interested in to the left in our category list, you can select a single league by clicking on it or tick of several leagues by ticking a number of boxes to the left of league names. The page will automatically refresh and add the ticked league to display.
3. You can now see the odds list with the selected leagues in the middle of the screen.
4. Click on the odds you are interested to place a bet on, 1 is equal to home win, X is equal to a draw and 2 is equal to a away win in a typical 3 way bet. Default, the Win/Draw/Win market is displayed if available, should you wish to display all events that include another specific market, you can change market by changing value in the drop down on top of the odds list.
5. Make your selection(s).
6. You can now see your betting slip to the right, the game you clicked on is added in that slip. The betslip is formed as a black tab when minimized, and displayed once clicked or selections are added to the betslip.
7. If you want to combine several games, add more odds in the odds list and they will be added to the betting slip.
8. Select your stake and click “next”.
9. Control your bet and stake, if it is correct click on “confirm”, if something is wrong click “back” to modify your betting slip.
10. The bet is only placed after you clicked “confirm”, you can double-check your bets by clicking on “My Account” and then “My Bets” in the top of the website.

1. Read more about all different markets to bet on here

1. All scores, timing, corners etc information is for display purposes only and is not used as a basis for settlement. Betway.com accepts no responsibility for the correctness of this information. For more information, please read our Sport Betting Rules here.

1. When a bet is placed on a match that is offered live, a delay will be added to the bet. Before the bet is accepted by the system, a count down together with the spinning wheel is displayed. The time of this delay varies depending of the sport. During the delay, the bet might be declined and you will be given details about the selections in the betslip.

1. Our live betting client is created in Adobe Flash and requires a Flash player to run, you can download a free flash client here

1. No, all bets are final. Once you have confirmed your bet, you cannot cancel the bet. Please take this in consideration when you approve the bet.

1. Yes you can, click on “My account”, “Settings” and choose your preferred view.

1. Choose all the games/selection you would like to bet on in the accumulator. Under your coupon you will see the odds for your accumulator and a box were you enter your stake.
2. You can combine up to 15 games on a slip.

1. Choose all the games/selections you would like to have in your system bet. Under your coupon, click “System” and you will find all the systems we are offering for the games you have chosen. Put your stake in the box besides the system you like to play and confirm your bet. The total cost for your system bets will be rendered below this section. The stake you enter to right of the system bet chosen will be multiplied with the amount of lines available in the chosen system bet.

1. Read more about all system bets here

1. Click on “My Account”, “My Bets” and you will have the option to view all your placed bets, just your unsettled or all your bets that have been settled.

1. See the current freebet tokens you have available under “My Account” and “My Bonuses”
2. To use the freebet, select some odds and the freebet will appear on your betting slip (if the freebet can be used on this type of event) – tick the small box on the betting slip in order to use the freebet. The amount of the freebet will be inserted automatically into your betting slip.
3. You need to spend a freebet completely on your betting slip and always with total odds of at least 1.70 or higher – if you are awarded a freebet token with a value of 10 GBP (for example), you will need to spend the entire amount on one bet of your choice – you can´t split the freebet into, for example, two or more bets.
4. When you are logged in and click “My Account”,“My Bonuses”, you will always be able to see the freebets that you have pending, what type of bets they can be spend on they are and when they expire.

1. Important to remember when you bet with freebet tokens is that, only winnings are returned, not the initial stake (freebet token value)
2. Read more about our Freebet rules in the Freebet T&C’s

Click on one of the ‘Download’ buttons that appear on the casino page. A ‘File Download’ box will appear on your screen. Select the ‘Save this Program to disk’ option, and click ‘OK’. Next you will see a ‘Save As’ box. Choose to save the Betway.com software to either your desktop, or a location of your choice. Another box will then appear while the download is in progress. Make sure that the ‘Close this dialog box when download completes’ box is left unchecked. Click ‘Open’ when the download is complete.

You are now ready to install the Betway.com casino software application file that you saved to your computer. Double-click on the casino icon, either on your desktop or at the location to where you chose to save the casino software. The Install Wizard will then launch, guiding you, step-by-step, through the installation process. Follow the prompts by clicking ‘Next>’ when requested, and the casino software will install.

The default location is to your desktop. If you saved the casino software to an alternative location and cannot find it, simply follow these instructions:

Click on ‘Start’/ ‘Find’/ ‘Find files or folders’. Type betway_0Game_W3.exe in the ‘Name’ field, and click on ‘Find now’. Remember to search using the ‘Local hard drives’ option. Once you have found the casino software, double-click to begin the installation.

betway_0Game_W3.exe

• Pentium II 333 MHz
• 32 Bit operating system Windows 95/98/2000/NT/ME/XP/VISTA
• 32 MB RAM
• 25 MB available hard drive space
• Internet connection

Games that are not yet installed are marked with a red dot next to the game name in the ‘Games Lobby’.

The casino software automatically downloads all the games in the background in a pre-defined order.

To download a game yourself simply click on the game you would like to have. A screen will appear that gives you information on the progress of the download. Should you would wish to play another game while you wait for the download, simply click on the ‘Hide’ button, and you will be returned to the games lobby. The red dot will now be replaced by a progress bar that shows you the progress of the download.

You can only use the Free Spins in the Downloaded Casino client.

Click on “Slots” and choose the game which you have the Free Spins in.

The game will pop up and you and choose to use the Free Spins now or later.

Log in to the Downloaded Casino Client and click on the Menu in the left corner on the top.

Under Options you can click on Change Password and the password will be updated next time you log in to the client.

You will receive this message when your password has not been synchronized in the system. Contact support@betway.com with your password so they can update your account you will then be able to log in and choose a new personal password on your Betway account.

Click on “Bank” in the casino client. Here you have the option to make a deposit, request a withdrawal or choose to transfer the money to your main account at Betway.com

Refresh does the following if you are disconnected from the Casino Server or Internet
If your computer is disconnected before the results of the last game are displayed, then the amount you won or lost, your credit balance, and the final game state is displayed when you return to the game.

If your computer is disconnected while a game is in progress, and you can still make decisions in the game, you are able to complete that game when you return to it.
If the request to play a new game does not reach the Casino Server before you are disconnected, the result of the previous game is displayed when you return to the game.

In the Casino lobby top corner on the left side there is an explanation mark and a ticked box. Click on the ticked box to go to “Play check” here you can view your previous played games.

If you feel that there is a legitimate error with the game in question contact support@betway.com for review and forward all information about the game, what time you experienced the problem and if possible a screen shot.

Once you login to the Poker client with your user name and password you will enter the Betway.com Poker Lobby. Here you will see the table list for Texas Holdem. Currently we also offer Omaha, Omaha Hi/Lo, 7- Card Stud, 5-Card Stud and One-on-One tables. To see these table lists, simply click on the top of the menu and a drop-down menu will appear. Select the desired game type and that table list will be displayed in the menu box.

If the table you want to play at is full, you can join the Wait List. You can access the Wait List from the Poker Lobby or from the table itself. You will be added to the list and automatically notified, in order, when a seat is available. If no players are available to play a selected game, choose the minimum number of players you wish to play against. When a game with enough players is established, you will automatically be notified.

Highlight the table that you wish to open, either by single-clicking on the table within the list or by using the up and down arrow keys on your keyboard. Once the table you wish to open is highlighted, double-click the highlighted area or click the “Start” button below the table menu. The table window will open.

Yes! A unique number is given to each hand played and is used to review the events when a Player is questioning a specific hand. Hand histories can be viewed by right-clicking on the table and selecting the “Previous Game Hand History” option.

Once the “Previous Game Hand History” page opens, enter the game number and click ‘Look up’. You can only view a history for hands that you participated in.

If you missed the hand number of the game in question, click on the icon “My account” in the Poker lobby and here you will find the option “View My Game History”. If you feel that there is a legitimate error with the hand in question, forward all information about this specific hand, name of the table and what time you played to support@betway.com for review.

Avg Pot represents the rolling 30-hand average pot. Plrs/Flop is shown as a percentage representing the average number of Players that are in the hand for the Flop.

To chat with the other players, simply type what you would like to say in the box in the bottom left corner of the Poker Table window. You will see the text being entered and have the ability to edit before you commit the text to being read by others at the Poker Table.

When you would like to submit the text to be viewed, simply hit the ‘enter’ key and your text will appear in the chat box. You may chat with players at a Poker Table that you are not sitting at.

If you find the Chat function bothersome then you are able to select different levels of chat and turn it off in the drop down box under the chat window.

Abusive language, advertising of other Poker rooms or Casinos and sending frequent messages in the chat may result in the chat being disabled.

More information about the Chat rules click on the Help icon in the Poker lobby.

As a shortcut, some players use acronyms to represent what they would like to say. Examples include:

NH	Nice Hand
BRB	Be Right Back
VN/VNH	Very Nice Hand
LOL	Laughing Out Loud
TX/TKS/TY	Thanks/Thank you
ROFL	Rolling on the Floor Laughing
WTG	Way to go
CUL	See You Later
G1	Good one
CYA	See you!

As with any game there will be times when you win and times when you lose. Sometimes these extend into streaks. All information that is offered on these pages is put here to inform players of how the Poker Room operates and what measures are taken to ensure the integrity of the games that are played at the Betway.com Poker Room.

The games are always supervised by Betway.com and the Microgaming Poker Network (previously known as Prima Poker) fraud and collusion department. If we detect any suspicious activity we will take action.

Should you have a question or concern with regards to the operation of the Poker Room please contact our support at support@betway.com.

It is important to understand how the Poker process works should you be disconnected in the middle of a hand. Your hand is protected as per an All-in situation, unless you do one of the following to fold your hand.

Folding of a hand will occur as a result of one of the following:

• You leave the card room in the middle of a hand.
• You exit the game using the close box (i.e. clicking the X in the top right hand corner of the screen).
• You click the fold button, accidentally OR intentionally.
• You are disconnected from the game and re-enter the table before that hand has completed.
• You fail to act on your hand within 20 seconds, e.g. you “Time Out”.

Please note that to prevent this feature from being abused, there is a limited number of All-ins over a 24-hour period that is set by the administrators. The All-in counter is reset each day at 12:00 AM EST.

Occasionally a hand will appear to start, as indicated by the shuffle of the cards and the prompt for the posting of the blinds. This is followed by a pause and the Dealer text indicating that the “Hand Will Start Over”. Your Poker Account will be unaffected by incomplete hands as only completed hands are posted to your Account.

This means that any blinds posted and bets made in an incomplete hand are not taken from your true Account balance.

This is the amount the Betway.com Poker Room takes for facilitating the game between players on its service. Our variable rake structure is 5% of the pot size, max. $3.00.

Sure! Install the software and open a Real Money Account. No credit information is needed at this point. You will then be able to login and watch the action or play at a “play money” table.

Betway.com and the Microgaming Poker Network have various methods of monitoring play at tables. Any Player who is suspected of collusion will be monitored more closely and should Betway.com management or the Microgaming Administrators believe that Players are colluding, the players in question will have their Poker Accounts suspended immediately and permanently.

Most frequently, this is caused by an inconsistent Internet connection, which is usually due to momentary hiccups on the Internet highway. Information traveling between your computer and the Poker Gaming Servers travels through many computers and processes along the way. If one of the links in the chain goes down, your information may be lost or (usually) rerouted through to another computer.

Unfortunately, in a real time interactive game such as ours, the delay while your information is passed back and forth through the alternate connection can be enough to cause our system to think you have left the Poker Game and drop the connection. Sometimes your computer gets the message and you get an error message about being disconnected from the Poker Game. Other times your computer knows nothing about this and it looks like the Poker Game has stopped.

Please contact support@betway.com with the nature of your problem and the error message.

“Corrupt Installation Detected?”

This is a problem that some Players using a non-English version of Windows experience when clicking on the Betway.com Poker icon on their desktop. In order to overcome this problem, please copy the file to any folder on your hard drive, or follow these instructions:

• Click once on the Betway.com Poker icon on your Desktop to highlight it.
• Press the right-hand mouse button and choose “Copy”.
• Double-click on “My Computer”.
• Double-click on [C:].
• While the mouse cursor is over an empty space in the white window, press the left-hand mouse button.
• Press the right-hand mouse button.
• Choose “Paste”.
• Now the Betway.com Poker Room file will appear inside the window. Double-click on it.

If this problem occurs again, there was probably an error while downloading, due to a faulty Internet connection. In this case, we suggest that you download the Betway.com Poker software again.

“Internet Connection Error” or “Cannot Find Default Browser?”

These error messages mean that you are trying to start Betway.com Poker Room without being connected to the Internet. You must first connect to the Internet and then start the Poker Room.

“Error Creating Socket?”

If you receive this message, your connection with your Internet Service Provider is corrupt. Please re- connect to the Internet and then start Betway.com Poker Client.

“Connection Timed Out?”

This can be caused due to heavy Internet traffic. If you received this message, please try re-connecting to Betway.com Poker Room.

In certain Freerolls the requirement to participate is one raked hand. This can be achieved by playing cash games of poker on our Poker Download/Flash Client for real money.

The raked hand must have been acquired by contributing a minimum of $0.25 to the pot. The raked hand must have been acquired 24 hours before the specific Freeroll the player wishes to join.

To join another free roll after this time has expired, you must play another raked hand in order to qualify for a tournament 24 hours later.

To view if you have the required raked hand for a Free Roll click on “My account” in the Poker lobby and then “View my raked hands”.

Every game has a “help” button accessible after you have opened the actual game, click the help button to get a full description on how to play.

You don’t have to do any internal transactions to play our games. All stakes and winnings are deducted and added directly to your Sportsbook balance.

Please see the respective FAQ section. If you can’t find the answer you’re looking for there, please send an e-mail to: support@betway.com

Betway.com supports Internet Explorer, Mozilla Firefox, Opera and Safari. To be able to give you the most secure experience as possible, please make sure your browser and system is always updated to the latest version.

• Windows

In order to use the Flash client you must have the updated version of Adobe Flash Player and unrestricted rights on your PC. If you do have sufficient rights on your machine and you still cannot run Flash or download the Poker client lower the security settings on your Internet browser.

• Macintosh

We do not support the native Mac platform at present. This means that customers cannot play at Betway.com in Mac OS X, regardless
of web browser. There are, however, workarounds available that more or less rely on you running Windows on an Intel-based Mac using one of the software providers below:

• Download Boot Camp, Free Public Beta from Apple.

http://www.apple.com/macosx/bootcamp/

• Parallels Desktop

http://www.parallels.com/products/desktop/

• CrossOver

http://www.codeweavers.com/

The Flash Poker Client explicitly requires Microsoft Internet Explorer in Windows.

A “cookie” is small text file, which will be stored on your computer. We use cookies to store information about your visit to the website. For example, your language setting will be stored in a cookie file between your visits. In this way we can always display the language that you prefer. We also store other kind of settings, but all data that is stored in the cookies is anonymous and can never be connected with your account.

Simply contact support@betway.com with the nature of the problem, together with the answers to these questions:

• What kind of Internet browser are you using? (e.g. Internet Explorer, Firefox and so on…)
• What Operating System are you using? (e.g. Windows XP, Windows 2000 and so on..)
• What type of system are you using? (e.g. Apple Mac, P.C and so on…)
• How and where did this problem occur?
• If there was an error message, what did it say?
• When did this problem occur?

Also attach a screenshot if possible!