At Betway, our Customer Support Team is on standby 24/7 to help you with your gaming needs. Should you require any assistance, please don’t hesitate to get in touch using one of the methods below.
I'VE FORGOTTEN MY USERNAME/PASSWORD. WHAT DO I DO?
If you have forgotten your username or password, click the Forgotten Password/Username link on this page. You'll then need to enter the email address registered to your Betway account so we can email you with instructions on how to access your account.
Please note: it may take a few minutes for our email to arrive. It may also be worth checking your spam folder in case it has been redirected.
ARE THERE ANY WAGERING REQUIREMENTS ON BONUSES/FREE BETS/FREE SPINS?
All match bonuses (casino and sports) and free spins require you to play through your winnings before you are able to withdraw them. You can find out the exact wagering requirements on the relevant Terms and Conditions page.
There are no wagering requirements on Free Bets, although the initial stake is not included in your winnings.
For more information on our Sports Welcome Offer, you can read the Terms and Conditions here.
For more information on our Casino Welcome Bonus, you can read the Terms and Conditions here.
CAN I WITHDRAW MY WINNINGS RIGHT AWAY?
If your winnings were earned using a bonus, you may need to meet certain wagering requirements before you can withdraw them. You can find out the exact wagering requirements on the relevant Terms and Conditions page.
We need to know who you are in order to protect both our customers and the integrity of our service. Before you can withdraw any winnings, we'll confirm your age and identity using a Know Your Customer (KYC) check. If we are unable to verify your details, we may also ask you for additional documents to confirm your identity.
HOW LONG DOES IT TAKE TO WITHDRAW MY WINNINGS?
When you've requested a withdrawal, we'll move your funds into a short pending period (24-48 hours) before being processed by our Payments team.
We'll then process your funds and deliver them to you by the same method you used to make a deposit. If there is a restriction or limit that means we cannot use this same method, we will send your funds using your Preferred Method of Payment (PMOP). You will be contacted via email to confirm the status of your withdrawal.
Once the money has been paid to your account, it may still take a short time to clear, depending on the payment method:
WHY DO I NEED TO VERIFY MY ACCOUNT?
We need to know who you are. And in some instances that requires us to request your documents to check you are old enough to play and to make sure that you are who you say you are. This is a process called Know Your Customer (KYC). It's just one of the steps we take to make sure betting and playing at Betway is always fun and safe and to protect the integrity of our service.
1. Do I have to opt in every week?
No, you only have to opt in once - then you are in Free Bet Club for life.
2. When will I receive my Free bets?
The Free Bet Club week runs from 0:00 BST on Saturday until 23:59 BST Friday. Your first £5 Free Bet will be credited at 12:00 BST on Saturday the following week, with the second £5 Free Bet credited at 14:00 BST on the following Monday.
3. What bet types qualify for Free Bet Club?
All multiple bets with three or more selections at combined odds of at least 2/1 (3.00) will qualify for Free Bet Club. All markets are eligible, except enhanced price offers and Betway Boosts.
4. How long are my Free Bets valid for?
The first £5 Free Bet (credited at Saturday 12:00 BST) is valid until Monday 12:00 BST of the following week. The second £5 Free Bet (credited at Monday 14:00 BST) is valid until Friday 14:00 BST.
5. Do I have to place one £25 multiple each week to qualify?
No, you can bet £25 in whatever increments you like – so that could be 1x £25 bet or 25x £1 bets. As long as you have placed £25 in qualifying multiples that have settled by Friday 23:59 BST, you’ll receive your Free Bets.
6. Are all sports eligible for Free Bet Club?
All sports apart from eSports are eligible. Cross-sport multiples are eligible as well – for example, you could place a treble with selections from basketball, tennis and cricket which would qualify.
7. What happens if I miss a week of Free Bet Club?
If you miss a week, don’t worry – you’re still in the Free Bet Club. Remember, once you’ve opted in, you’re in for life. Simply place your £25 in qualifying multiples again the following week to get your £10 in Free Bets as normal.
8. Do cashed out bets qualify?
No, cashed out bets will not qualify for Free Bet Club.
9. When does a Free Bet Club week run?
A Free Bet Club week runs from Saturday 00:00 BST until the following Friday 23:59 BST. All qualifying bets settled in this time will count towards your weekly total.
10. I’ve bet on a multiple which settles in two weeks’ time. Does this qualify for Free Bet Club?
Bets must be settled between Saturday 00:00 BST and Friday 23:59 BST to count towards Free Bet Club for that particular week. As long as the multiple meets the qualifying criteria, it will qualify towards your total for the week it is settled, not the week it is placed.
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