Betway – The Gaming Contract (Terms and Conditions)

These Terms and Conditions apply to you, and are binding upon you, if you Participate at

By Participating, you agree that you have read and understood these Terms and Conditions and you acknowledge that these Terms and Conditions shall apply to you.

If you do not agree to any of these Terms and Conditions, you should immediately stop using the Software and remove the Software from your computer / laptop / mobile device.

By marking the box labelled “Yes, I agree to the Terms and Conditions” as part of the registration process you are bound by these Terms and Conditions, our Privacy Policy, promotion - or competition - specific terms and conditions, and other rules and policies relevant to your Participation and in each case as such may be updated from time to time (all such rules and policies collectively referred to hereinafter as the “Rules”).

You are bound by the Rules in any event if you use the Service or the Software, including, but not limited to, initiating or making a deposit through the Service or submitting your deposit details to us.

In these Terms and Conditions:

“Betway” means the brand and all products offered on website (Casino, Poker, Sports, Bingo and Vegas Games);

“Casino” means both the ‘Online Casino’, accessed via a computer or laptop and the ‘Mobile Casino’, accessed via a mobile phone or tablet;

“Closed Account Customer” means a person who’s registered account has been closed, de-registered or excluded by either us or you;

“Customer/s” mean(s) a Registered Customer or a Closed Account Customer;

“Games” means any and all games offered by Betway.

“Intellectual Property” means trademarks and trade names, whether registered or not, including trade mark applications and registered trademarks, with the goodwill which attaches in such trade names and trademarks, domain names, getup, trade dress and trading style including without limitation as presented in websites; domain name registrations and any variations thereof now and in the future; any copyright in the getup, trade dress or trading style, any right or license under copyright to use such getup, trade dress or trading style, any software code, architecture of software, look and feel of software, or any other intellectual property, owned by or licensed to us, in each case in any part of the world.

“Participate” means any of the conduct described in 3.1 to 4.11 below, visiting the Betway website, playing any Games or using our Software in any manner whatsoever.

“Registered Customer” means a person who has successfully registered an account with us in the manner as described in clause 3.2 and the account is considered ‘open’.

the “Service” means the availability to, and provision of, the Software that enables you to Participate.

“Software” means any software owned by or licensed to us in order for you to Participate, or any downloadable/flash/mobile game versions of the software offered by Betway.

“we/us/our” means Betway Limited together with (where context permits) its holding companies and associated companies.

“Website” means

1. About Betway

Betway is a brand managed Betway Limited (C39710), a Maltese registered company whose registered address is: 9 Empire Stadium Street, Gzira, GZR 1300, Malta.

The customer ‘Gaming Contract’ is held with Betway Limited and is entered into upon the successful registration of an account at Betway. All transactions between You and Betway take place in Malta where the principal servers are based.

2. Licencing and Regulatory Authority

Betway Limited is licensed by the Lotteries and Gaming Authority of Malta with licence numbers:

LGA/CL1/302/2006 (issued: 30th June, 2009)
LGA/CL2/396/2007 (issued: 30th April, 2012)
LGA/CL3/302/2006 (issued: 30th June, 2009)

3. Your Participation at Betway

3.1 Restrictions

You may only participate at Betway if you are over 18 years of age.

It is illegal to play at Betway if you are under 18 years old.





3.2 Identification Documentation

To participate at Betway, you are required to enter your personal details during the account registration process. Personal details include, but are not limited to: First Name, Surname, Address, Date of Birth etc.

Upon making a withdrawal you may also be required to send in valid identification documents proving your age and address. In the instance, the withdrawal will not be processed for payment until Betway has received all requested identification documents. Acceptable identification documentation includes, but is not limited to:

i. copy of a valid photographic identification document, such as a Passport or Driver’s License; and
ii. copy of a recent utility bill confirming residence, such as an electricity bill, telephone bill etc. (important: the utility bill must not be older than 3 months); and
iii. a photocopy of the front and back of all credit/debit cards used to make a deposit (note: we are only required to see the first and last 4 digits).

3.3 Identification Verification

The payment of a withdrawal will only be made to a Registered Customer. You hereby authorise us and our designated agents, as and when we require, to confirm your identity and to clarify your right to use the money that you have wagered at Betway.

3.4 Risk

You accept that Participation at Betway is at your sole option, discretion and risk. Furthermore, you agree that Participation at Betway is for your own personal entertainment and non-professional use and, in doing so, are acting on your own behalf.

3.5 Acceptable Use

You represent, warrant and agree that you will comply with all laws, statutes and regulations in relation to your use of the Software and Service. We are not responsible for any illegal or unauthorised use of the Software or the Service by you. By accepting these Terms and Conditions you agree to assist us, to the extent that you are able, with the compliance with applicable laws and regulations.

4. Your Account

4.1 Single Account

You may only register and operate a single account. If you hold more than one account we reserve the right to suspend duplicate accounts until all the account details and balances (belonging to you) are consolidated. Once completed, all other accounts will be terminated leaving a single active account.

4.2 Accuracy

You are required to keep your registration details up to date at all times. If you change your address, e-mail, phone number or any other contact or personal information, please contact us in order to update your account information.

4.3 Password

The account registration process requires you to choose your own user name and password combination. You must to keep this information secret. Any actions carried out through your account will stand if your user name and password have been entered correctly.

4.4 Verification of Bank Details

If you use a credit/debit card and/or a financial/bank account for transactions at Betway, the account/cardholder’s name MUST be the same as the name you used when registering a Betway account. Should the name you registered on the Betway account and the name that appears on your credit/debit card and/or financial/bank account differ in any way, your account will be immediately suspended. Should your account be suspended, we recommend you contact Customer Service for details regarding our verification process.

4.5 No liability

Betway shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with your Participation; including and without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the casino, its content or any errors or omissions in the Website’s content. Betway reserves the right to close or suspend your account.

4.6 Dormant/Inactive Accounts

Should Betway consider an account to be dormant or inactive with no active transactions for a period exceeding 30 months, it will be de-activated/locked. If the account holds a balance, Betway shall attempt to contact you with a view to return any remaining funds. Should this not be possible, the remaining account balance (if any) shall be remitted to the Lotteries and Gaming Authorities (LGA) of Malta.

In accordance with LGA Regulation 39, an administration fee of 5.00 Euros will be deducted from an inactive account on a monthly basis until such a time as the account is no longer in credit, has become active once again, or has been inactive for a period exceeding 30 months.

4.7 Inter-Account Transfers

The transfer of funds between individual accounts is strictly prohibited.

4.8 Interest

Any monies held in your account shall not attract interest.

4.9 Account Suspension

Betway reserves the right to suspend, close or terminate your account at its sole discretion, should you be suspected of:

- having unlawfully obtained winnings
- having violated conditions set out in the terms and conditions governing the account

You will be notified of Betway’s decision via e-mail and, if the suspension leads to the retention of winnings, a documented copy of the decision may be sent to the LGA. During the suspension period, it will not be possible for you to unlock the account.

4.10 Account Closure and Temporary Suspension

If you wish to temporary suspend or close your account, please contact Customer Service for assistance.

4.11 Credit

Participate on credit is prohibited at Betway.

5. Payment Details / Withdrawals

5.1 Identification Checks

Betway must successfully receive and verify your identification documents, either via internal means or a third party, before you can withdraw from your account.

5.2 Credit Checks

Betway reserves the right to run credit checks on all cardholders with third party credit agencies on the basis of the information provided on registration.

5.3 Records

It is the cardholder’s responsibility to retain copies of transaction records and Website policies and rules.

5.4 Withdrawals

In accordance with Betway’s withdrawal policy, all withdrawals will be processed back to the same payment method used to make a deposit on the account. As outlined in clause 4.4, if a financial account and/or credit/debit card has been used to deposit funds, the name registered on the account must correspond to the name registered on the account/card. In the case of a request to pay funds via Direct Bank Transfer (DBT), the acquiring bank account must be held in the same name used during registration.

Please note: charges may be incurred and withdrawals may experience a slight delay due to our identity verification process.

In addition, and in accordance with regulations established by the LGA, Betway is required to verify a customer’s identity upon a withdrawal of 2.330€ or more (or the equivalent value of the customer’s chosen currency). As a result, withdrawals may experience a slight delay due to our identity verification process.

5.5 Updating Payment Details

Updating or adding additional payment details for the purpose of a withdrawal may only be done by contacting Customer Service.

5.6 Withdrawal Limits

Customers who withdraw a sum of money that is 5 times or more greater than their lifetime deposits at Betway will only be able to withdraw their winnings at a sum of 4,000€ per week. The remaining amount will be placed back in the customer’s account until such time that they are eligible for a further withdrawal. This clause will only be applied at the discretion of Betway management. Note: Progressive Jackpot wins are exempt from this clause.

Where a New Customer Offer has been granted to you, once all stipulated wagering requirements have been met, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited. This clause will only be applied at the discretion of Betway management. Note: Progressive Jackpot wins are exempt from this clause.

5.7 Withdrawal Limits on Free Promotional Offers

Betway reserves the right to limit withdrawals from any free bonus/free bet/free spins added to a customer’s account up to the value of £/$/€100. This limit will apply should the free bonus/free bet/free spins be granted with no deposit needing to be made on the account, unless specifically stated otherwise in the promotional offer.

6. Bonuses

6.1 Separate Terms and Conditions

We may, from time to time, offer promotions and/or competitions which are governed by separate terms and conditions. Any bonuses or special gifts credited to Your account must be used in adherence with such terms and conditions.

In the event and to the extent of a conflict between these Terms and Conditions and the promotion- or competition- specific terms and conditions, the promotion- or competition- specific terms and conditions shall prevail.

Bonuses/Free Bets/Free Spins cannot be transferred for cash credits.

For full sports betting bonus terms and conditions click here.

6.2 Promotion/Bonus Abuse

If we believe that you are abusing or attempting to abuse a bonus or promotion, or are likely to personally benefit through the abuse of a gambling policy operated by Betway, we may deny, withhold or withdraw from you any bonus or promotion at our sole discretion. We may also void any policy which is being abused, either temporarily or permanently, or terminate your access to our Services and/or your account. In such circumstances, Betway shall be under no obligation to refund to you any remaining balance amount showing in your account other than your original deposit amount.

6.3 Right to Rescind

Betway reserves the right to withdraw any promotion, competition, bonus or special offer at any time. In addition, Betway reserves the right to limit withdrawals from any free bonus/free bet/free spins as outlined in clause 5.7.

7. Privacy Policy

Betway is committed to protecting and respecting your privacy. Furthermore, Betway complies with all applicable data protection and privacy laws. If you do not understand how we handle or use the personal information You provide us, we recommend you review our Privacy Policy.

Note: our Privacy Policy is inseparably linked to these terms and conditions and its acceptance is a prerequisite to account registration.

8. Responsible Gaming

8.1 Policy

Betway is committed to offering its Customers a fun and friendly online gaming experience, whilst also recognising that gambling can cause problems for a minority of individuals. For this reason, Betway actively supports responsible gaming and encourages Customers to make use of a variety of responsible gaming features so as to better manage their account.

Please refer to our Responsible Gaming Policy for full details.

8.2 Self-Exclusion

You may, at any time, request temporary or permanent exclusion from Betway. To view the various self-exclusion options available, please refer to our Responsible Gaming Page.

9. Player Protection

9.1 Policy

We want to ensure that you enjoy your experience at Betway in a safe and responsible manner. We will deal with any issue affecting your playing experience at the Casino promptly. We have a detailed Player Protection Policy, which can be found here, as well as a list of mechanisms which you can install to ensure a safer gaming experience.

10. Intellectual Property

10.1 You acknowledge and agree that all right, title and interest in the Intellectual Property is our absolute property or duly licensed to us. Any use of the Intellectual Property without our prior written consent is not permitted. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with the Intellectual Property in any manner whatsoever.

10.2 You acknowledge and agree that the material and content contained within the Website is made available for your personal, non-commercial use only. Any other use of such material and content is strictly prohibited.

10.3 We hereby grant you a licence to use our Software in order to Participate, subject to these Terms and Conditions. All rights in the Software are reserved, and you may use the Software only as licensed to you.

11. Interruptions in Play

11.1 No warranties

The Service and the Software are provided on a “as is” basis. We make no warranty or representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Service or the Software.

11.2 Malfunctions

We shall not be liable for computer malfunctions, failure of telecommunications service or Internet connections nor attempts by you to Participate in games by methods, means or ways not intended by us.

11.3 Reported Faults

We cannot guarantee that the Service will never be faulty, but we will correct reported faults as soon as we reasonably can. If a fault occurs you should report the fault by e-mail or in writing to our customer service centre.

11.4 Viruses

Although we shall take all reasonable measures to ensure that the Software and files are free from computer viruses we cannot and do not guarantee that the Software and files are free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.

11.5 Service Suspension

We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.

11.6 Voided Bets

In the event of a system malfunction, all unconfirmed bets are void. We are not liable to you for any loss that you may incur as a result of such suspension or delay.

11.7 Customer Complaints

Customer complaints/claims of any nature must be submitted within 3 months of the issue occurring.

IMPORTANT: to ensure your complaint/claim is directed to and investigated by the correct department, written communication must submitted to Betway via the following means:

Post: Betway Limited, PO Box 29, Malta Post, Gzira, GZR-1300, MALTA

In addition, the written communication must contain the following information:

• your username/account number
• your registered First Name and Surname
• a detailed explanation of the complaint/claim
• specific dates and times associated with the complaint/claim (if applicable)

Note: failure to submit witten communication as outlined above will result in your complaint/claim not being appropriately categorised and investigated for a timely resolution.

Upon receipt, best efforts will be made to resolve any reported matter promptly and, at a maximum, within one month. If for some reason you are not satisfied with the resolution of your complaint/claim, you can contact either of the following professional bodies:

- the LGA:

11.8 Change

Betway reserves the right to suspend, modify or remove or add content to the Website or its Software at its sole discretion with immediate effect and without notice. We shall not be liable to you for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the Software or Services and you shall have no claims against Betway in such regard.

12. Indemnity and Limitation of Liability

12.1 Indemnity

You agree to indemnify and hold harmless us, our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries against any and all costs, expenses, liabilities and damages (whether direct, indirect, special, consequential, exemplary or punitive or other) arising from any Participation by you, including without limitation:

(i) Visiting, use or re-use of Website;
(ii) Use or re-use of the Website by means of telecommunication services;
(iii) Use or re-use of any materials at, or obtained from, the Website or any other source whatsoever;
(iv) Entry to, or use or re-use of the Website server;
(v) Facilitating or making a deposit into your account at Betway;
(vi) Wagering or gaming at Betway through any delivery mechanism offered;
(vii) Acceptance and use of any win or prize at or from Betway; and
(viii) Use or re-use of Betway Software, by any means or through any medium.

12.2 Limitation of Liability

In no circumstances whatsoever shall we, our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries be liable to you in contract, tort, negligence or otherwise, for any loss or damage howsoever arising from any cause, whether direct or indirect, or for any amounts (even where we have been notified by you of the possibility of such loss or damage).

12.3 Links

Betway shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage arising from or in any way connected with Your use of any link contained on the Website. We are not responsible for the content contained on any Internet site linked to from the Websites or via the Services.

12.4 Negligence

Nothing in these Terms and Conditions will operate so as to exclude any liability of the company for fraud, death or personal injury that is caused by the company’s negligence.

13. Availability of Offers

13.1 Eligibility

All offers are limited to one per person, family, household address, e-mail address, telephone number, same payment account number (e.g. debit or credit card, etc), and shared computer, eg. school, public library or workplace. All Betway offers are intended for recreational customers and Betway may, in our sole discretion, limit the eligibility of customers to participate in any given promotion. We reserve the right to withdraw the availability of any offer or all offers to any customer.

13.2 Offer recall

Betway reserves the right to reclaim all bonuses awarded and/or any winnings accrued if a customer is found to be tampering with or abusing any aspect of a Betway promotion. Where there is evidence of a series of bets placed by a customer and/or group of customers which, as a result of enhanced payments through promotional offers, results in guaranteed customer profits irrespective of outcome, Betway reserves the right to ignore the bonus element of such offers and settle bets at the correct odds. Betway further reserves the right to ask any customer to provide sufficient documentation for us to be fully satisfied as to the customer’s identity prior to us crediting any bonus, free bet or offer to their account.

14. Governing Law, Support, Disputes and Complaints

14.1 Support

Customer Support is available if you experience any difficulties. Customer Support can be reached by e-mail on:

14.2 Alternative Dispute Resolution

The current balance and transaction history of your account may be viewed at any time. Should there be any claim or dispute arising from past or current transactions please contact us, as per the process outlined in clause 9.7. If we are unable to settle the dispute, we will refer the matter to an arbiter, such as IBAS, whose decision will be final subject to full representation given to all parties involved.

14.3 LGA

As outlined in clause 9.7, an unresolved dispute may be brought to the LGA attention at:

14.4 Governing Law and Jurisdiction

These Terms and Conditions are governed by, and interpreted in accordance with, the laws of Malta and You irrevocably submit to the exclusive jurisdiction of the courts of Malta to settle any disputes (including claims for set off and counterclaims) which may arise in connection the creation, validity, effect, interpretation or performance of, or the legal relationships established by or otherwise arising in connection with these Terms and Conditions.

15. Financial Institution

15.1 No interest

Betway is not a financial institution and thus any deposits made into your account are not due any interest payments on the deposit(s) whatsoever.

15.2 No legal or tax advice

Betway does not provide advice regarding tax and/or legal matters. Customers who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.

15.3 No arbitrage

You are strictly prohibited from utilising Betway and it systems to facilitate arbitrage through Currency Exchange transactions. Where Betway deems that you have deliberately used the systems for financial gain through arbitrage, any gains will be forfeited and deducted from your balance without warning or notification.

15.4 Anti-Money Laundering

Customers are strictly prohibited from using Betway and its systems to facilitate any type of illegal money transfer. You must not use the Website for any unlawful or fraudulent activity or prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to you. If Betway suspects that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including, money laundering activities or any conduct which violates these Terms and Conditions, your access to Betway will be terminated immediately and your account may be blocked. If your account is terminated or blocked under such circumstances, Betway is under no obligation to refund to you any money that may be in your account. In addition Betway shall be entitled to inform the relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institution of your identity and of any suspected unlawful, fraudulent or improper activity. You will cooperate fully with any Betway investigation into such activity.

16. Other

16.1 Acceptance

By accepting these Terms and Conditions you are fully aware that there is a risk of losing money when gambling and you are fully responsible for any such loss. You agree that your Participation at Betway is at your sole option, discretion and risk. In relation to your losses you shall have no claims whatsoever against Betway or any partner, or respective directors, officers or employees.

16.2 Eligible Customers

Employees of Betway, its licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the games.

16.3 Termination of Account

Betway reserves the right to cancel your account for any reason whatsoever at any time without notifying you. Any balance in your account at the time of such a cancellation will be credited to your credit/debit card. We also reserve the right, at our sole discretion, to void any winnings and confiscate any balance in your Betway account in any of the following circumstances:

(i) If you have more than one active account at Betway;
(ii) If the name registered on your Betway account does not match the name on the financial/bank account and/or the credit/debit card(s) used to make deposits on the said Betway account;
(iii) If you participate in a promotion and submit a withdrawal before fulfilling the requirements of that particular promotion;
(iv) If you provide incorrect or misleading information while registering a Betway account;
(v) If you are not of legal age to gamble;
(vi) If you have allowed or permitted (intentionally or unintentionally) someone else to Participate using your Betway account;
(vii) If you have played in a professional capacity, or in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) involving the same (or materially the same) selections; in this instance we further reserve the right, at our sole discretion, to restrict the total maximum pay out for the combined total of any such bets, to the equivalent of the Maximum Payout Limits permitted for a single Customer (as outlined in the Betway Rules). Betway is for sole use on an individual basis and for personal entertainment only.
(viii) If you have “charged back” any of the deposits made with your credit/debit card on your Betway account;
(ix) If you are found colluding, cheating, money laundering or undertaking any kind of fraudulent activity at Betway;
(x) If it is determined by Betway that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots etc) designed specifically to defeat the gaming system or Betway;
(xi) If you use our Website, Software or your account in bad faith;
(xii) If you make statements that are sexually explicit or offensive while using our chat facility, this includes expressions of bigotry, racism, hatred or profanity;
(xiii) If Betway should become aware that you have played at any other Casino under any of the circumstances set out at (i) to (xii) above.

16.4 Publicity

By accepting any prize and/or winnings from Betway, you agree to being contacted and asked to consent for your name to be used for advertising and promotional purposes without additional compensation except where prohibited by law.

16.5 Entire Agreement

The Terms and Conditions contained herein represent the complete, final and exclusive agreement between You and Betway and supersede and merge all prior agreements, representations and understandings between You and Betway with regards to Participation at Betway. Betway reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time without prior notice to you. Such amendments will be implemented at the discretion of Management and put into immediate effect.

16.6 Irregular Play

Before any withdrawals are processed, your Participation will be reviewed for any irregular betting patterns. In the interests of fair gaming; equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus playthrough requirement purposes. Other examples of irregular betting include, but are not limited to, placing single bets equal to or in excess of, 30% or more of the value of the bonus credited to your account before the wagering requirements for that bonus have been met. Should Betway deem that you have indulged in irregular game play, we reserve the right to withhold any withdrawals and/or to confiscate all of your winnings.

16.7 Final Decision

In the event of a discrepancy between the result showing on your software and the Betway server software, the result showing on the Betway server software shall be the official and governing result.

16.8 Tax

You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from Betway.

16.9 Force Majeure

Betway shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the gaming contract that is caused by events outside our reasonable control.

16.10 No agency

Nothing in these Terms and Conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.

16.11 Severability

If any of the Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, Betway’s original intent.

16.12 Additional Terms

Each of the below additional Terms must also be read in tandem to the aforementioned ‘Gaming Contract’ Terms and Conditions:


Betting Markets Offered

Maxium Payouts

Cancelling Bets

Multiple Betting Explained


16.13 Explanation of Terms and Conditions

We consider these Terms and Conditions to be fair. Should you need any advice regarding these or any other part of our service, please contact Customer Service.

Please note that all correspondence and telephone calls may be recorded.


Last updated: 11/04/2014 at 11:00 GMT.