Betway is committed to doing everything possible to give its Customers an enjoyable gaming experience, whilst recognising that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play we fully support Responsible Gaming and have numerous measures in place to offer checks.

Click here for more information about how to gamble responsibly, in accordance with GambleAware.

1. Gambling Self-Assessment and Help Organisations

For assistance in identifying whether to modify or seek help for your gambling behaviour, we suggest you complete the NODS Self-Assessment in order to more impartially assess and better understand your current levels of play.

If you or someone you know has a gambling problem we advise you consider assistance from the below recognised organisation:

Gamblers Anonymous 

Website: http://www.gamblersanonymous.org

Gambling Therapy

Website: https://www.gamblingtherapy.org

2. Identity Checks

We take stringent steps to ensure that only people of legal age participate and enter Betway. Such checks include requesting the Customer to submit a copy of a photographic identification documents (such as a driver's licence, a passport or a government issued identity card), in order to verify both age and identity.

The legal age for gaming online varies from country to country and so we advise that you check the rules of your jurisdiction before you play.

Any personal details we request from you are purely to verify your identity – this is a legal requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact Customer Service at any time.

3. Staying in Control

Betway encourages each of its Customers to actively participate in the management of their gaming account and so offers a variety of responsible gambling features.

3.1 Set Deposit Limits

Take financial control of your gaming account with the ability to set your own preferred deposit limits. Deposit limits may be set for the following periods:

• Daily (00:00 GMT. to 23:59 GMT.)
• Weekly (Monday to Sunday) 
• Monthly (calendar month)

At your request, deposit limits may be decreased, increased or removed entirely. An increase or complete removal of deposit limits will take effect after a 24 hour cooling-off period, whilst a decrease to deposit limits will be instantly applied.

If you would like to set or adjust a deposit limit, you can do so by logging in and clicking here or by contacting our Customer Service via email [email protected], or live chat.

3.2 Session Reminders

Don't get lost in the game. Establish a Session Reminder and keep track of the time you spend gambling.

Upon expiry of the time period selected, an automated message will appear on the screen reminding you of how long you've been playing and display your Wins and Losses for the session. You will then be required to select one of the following two options:

• Accept and Logout; or
• Accept and Continue.

You can select time periods from between one and three hours. Session reminders can be changed or removed at any time.

If you would like to be reminded about how long you've been playing for, please login in and then set a Session Reminder by clicking here. Alternatively, you can contact Customer Service for assistance.

3.3 Account Closure

If you feel like taking some time away from gambling, or you do not feel gambling is entertaining anymore, or for any other reason, you can simply close your account. Accounts can be re-opened by contacting the customer service team once a minimum of 24hrs has passed since the initial closure.  If you would prefer not to have that option please see our take a break option, which will restrict access to your account from 24 hours up to 30 days.

If you would like to close your account, you can do so by contacting our Customer Service team for assistance.

3.4 Stop Gambling – Exclusion

At Betway we understand that a Customer’s personal / financial circumstances may change and that there will be times when it makes sense to take a short break from gambling. In that case, you can request to be excluded from gambling for definite periods of up to 30 days as per the below list. 

If, however, at any stage, you become concerned about your gambling behaviour, or reach the point where you feel you can no longer gamble safely even after having made use of definite periods of exclusion, you need to stop and we can help by excluding you from future participation at Betway, and all other brands managed by Betway Limited. In that case, your exclusion would be for an indefinite period. 

The following Self-Exclusion options are available:

• 24 hours
• 48 hours
• 72 hours
• 7 days
• 14 days
• 30 days
• Indefinite 

Upon receipt of your Exclusion request, Betway will take the necessary measures to:

• block your access to Betway and all brands managed by Betway Limited; 

In case of indefinite exclusion, Betway will in addition: 

• contact you with a view to returning any remaining funds held in your account(s), subject to any outstanding wagering requirements and less bonus money. A minimum refund value of 10 EUR/USD/CAD or currency equivalent applies; and
• put you in contact with a specialist gambling organisation.

NOTE: Upon a definite Exclusion period expiring, your account(s) will be reactivated automatically. Likewise, in the event of an indefinite Exclusion having been set, access to your account(s) will be remain blocked until such a time as you actively request to revoke the indefinite Exclusion status. Please note however that Betway imposes a minimum exclusion period of at least 6 months, once indefinite exclusion is opted for. Upon the lapse of the mentioned 6 months and your request to revoke the indefinite exclusion, Betway will consider the account(s) for re-activation and, pending the outcome of a change of circumstance review, access to return may be granted following a 7-day cooling-off period.

Betway Limited reserves the right to block a customer’s access to gambling indefinitely, should it believe the individual to have a gambling problem.

As a further preventative measure, Betway recommends you consider applying the same Exclusion safeguard at other gambling operators with whom you hold accounts.

If you need to stop gambling, please contact Customer Service via email [email protected], or live chat.

3.5 Activity Statement

Information relating to each of your gaming sessions at Betway can be viewed for up to 6 months. The information includes the start date and time of your gaming session, plus its duration.

Further information regarding your activity at Betway can also be viewed for a period of at least 6 months. The information includes details about your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions.

Last updated: 07/03/2024 (version 1.4).