Welcome to Betway, a world-class provider of online sports betting.
Note: To help you navigate these terms we've added some notes in plain English. These are not legally binding, but everything else on this page is.
Betway is a brand managed by Betway Limited (C39710), a Maltese company whose registered address is: 9 Empire Stadium Street, Gzira, GZR 1300, Malta, ("Betway", or "Us / We / Our").
These Terms and Conditions apply to customers ("Customer/s" or "You") who use the Betway Sports Book App for Germany (“the App”) and/or the German Sports Book Website <betway.de> (“the Website”) and/or sports betting products offered there, or register an account there (collectively referred to as "Our Services").
To use Our Services, You must create an account and deposit. You may create an account by registering on the Website or the App. When doing so, you are entering into an agreement with Betway according to these Terms and Conditions.
In addition to this document, Our Terms and Conditions ("Terms") include the following documents:
By accepting these Terms and acknowledging that You shall be bound by them, You are fully aware that there is a risk of losing money when gambling and You are responsible for any such loss. You agree that Your use of Our Services is at Your sole option, discretion and risk. In relation to Your losses You shall have no claims whatsoever against Betway or any supplier, agent, assistant, or respective directors, officers or staff members.
If You have any questions about these Terms You should contact Customer Support before proceeding. If You do not agree to any of these Terms, You should not use Our Services.
Note: If you bet with Betway, these Terms and associated documents apply to you. Please ask us if you don't understand anything.
All customer funds are held by Betway in a segregated Customers' Funds bank account, which is free of claims of third parties and exempt from execution as well as separate from the company funds.
Note: Betway is a company based in Malta. We protect any money you deposit in your account, and keep it separate from the money we use to run our business.
Please note that Your personal betting account is not a payment account within the meaning of the Payment Services Directive II (EU) 2015/2366, (implemented in Germany by the Payment Services Supervision Act, Zahlungsdiensteaufsichtsgesetzes (“ZAG”)), but rather a virtual internal, mercantilistic settlement account which shows debits and credits (money inflows and outflows). The purpose of this is to make Your transactions transparent and traceable as well as to document them in an examinable way.
Betway is licensed to provide sports betting services and products to You by the Regional Council of Darmstadt in the German State of Hessen for all over Germany (RPDA-Dez. III. 34-73c 38.01/8-2019/3).
You may only use Our Services, if Your jurisdiction is Germany.
Any accounts created or used in jurisdictions other than Germany will be closed and all wagers placed from jurisdictions other than Germany will be voided.
Note: We only offer our services to customers where it is legal to gamble.
You must be at least 18 years of age, which is the legal age for gambling in Germany, to use Our Services. Underage gambling is prohibited.
We are required to verify the age and identity of all of Our customers to comply with the requirements of Our licence, in addition to Our responsibility to prevent underage gambling and to prevent crime.
We will do Our best to electronically verify Your details based on the information You submit by means of the SCHUFA-identity check Premium (Qbit). Additionally, You have to enter a PIN, which We will send to Your mobile phone number which You have provided during registration. Additionally, Betway reserves the right to ask You to upload a copy of a current invoice for this mobile phone number, which has been issued on Your name and address. In any case, we might ask You to upload a copy of either Your passport or Your ID-card.
If either the SCHUFA-identity check premium or the SMS/PIN-procedure or both cannot be completed, then We may open a preliminary player account for 30 days, after You have uploaded the copy of Your ID-card or passport. During the 30 days-period for Your preliminary player account You need to undertake a full and final identity verification. Only if the full and final identity verification is successfully undertaken within the 30-days-period, the player account may be altered into a fully verified permanent account.
If Your details cannot be verified based on the documents provided within 30 days upon registration, and We cannot complete verification, We will terminate Your account. Game participations undertaken with the unverified account may be annulled and voided, stakes refunded and all winnings seized. Any remaining credits in Your betting account may only be payed-out in coordination with the competent FIU and/or prosecution, if the latter does not contradict, until the Betway verification process is complete.
If, on completion of Betway’s verification checks, You are shown to be underage, Betway will:
To ensure the information we hold on You is always up to date, We may, from time to time, re-perform Our verification checks.
Note: We're committed to providing a safe place for adults to gamble. To do this we verify the identity of our customers. In most cases, this can be done automatically, but sometimes we might have to ask you for more info.
Employees of Betway, its licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in Our betting offers.
You may only register and operate one single account. If You hold more than one account, We reserve the right to suspend additional accounts until all the account details and balances (belonging to You) are consolidated. Once completed, all other accounts will be terminated leaving a single account. Betway also reserves the right to refund the stakes wagered and to withhold any winnings gained with bets undertaken with duplicate or multiple accounts upon the discovery of such betting accounts being opened or used by You, at its sole discretion. Betway retains the right to take further action against You as deemed necessary, especially to report to the competent FIU and/or to file a criminal charge at the competent prosecution, if there is a suspicion of money laundering or terrorist financing.
You may only use your betting account at Betway for your sole private entertainment purposes and exclusively on your own account. Any use for commercial purposes or on behalf of a third party is strictly prohibited! You register, deposit and bet on Your own behalf, using Your own betting account and not on the behalf and/or using the account of any other person.
You are required to keep Your personal details up to date at all times. If You change Your address, e-mail, phone number, form of payment or any other contact or personal information, please contact Customer Service in order to update Your account information.
Updating or adding additional payment details for the purpose of a withdrawal may only be done by contacting Customer Service.
The account registration process requires You to choose a password. We encourage all customers to set strong passwords, using a mixture of lowercase and uppercase letters, at least one number and one special character, and have a minimum of 8 characters in length. It is Your responsibility to keep Your password secret. You must not share Your password with anyone, and Betway will never ask You to reveal Your password. Any actions carried out through Your account will stand if Your username and password have been entered correctly.
If You use a credit/debit card and/or a financial/bank account for transactions at Betway, the account/cardholder's name must be the same as the name You used when registering a Betway account. We do not accept anonymous payment methods.
Should the name You registered on the Betway account and the name that appears on Your credit/debit card and/or financial/bank account differ in any way, we reserve the right to suspend Your account. Should Your account be suspended, We recommend You contact Customer Service for details regarding Our verification process.
Note: Betway accounts are for personal use, so we require that your account and form of payment be in your real name and only used by you for Your sole, private purposes.
Betway will consider an account to be inactive after a period of 12 months after the last account login.
An administration fee of 5.00 Euros will be deducted from an inactive account on a monthly basis until such a time as the account is no longer in credit, or has become active once again. The first fee will be charged at the end of the 12th month after the last account login was recorded. You will be contacted prior to this happening. If there are no funds left on your account, We herewith reserve the right to close Your account after 24 months of inactivity.
Note: If you don't log in for over a year, your account will be charged a monthly fee. Don't worry, we'll send you a few reminders before that happens.
If there are no funds left on your account, We may close it, however, at the earliest after 24months of inactivity.
You may withdraw Your cash balance at any time, subject to the minimum withdrawal requirements outlined in section 5.4 and the verification requirements in section 5.2. However, You will need to meet wagering requirements before withdrawing any bonuses or winnings associated with it. See section 6.2 for more information on wagering requirements.
Our aim is to process and pay your withdrawal as quickly as possible. In doing so, we will take into account any pre withdrawal restrictions that may apply and will also adhere to the requirements of the Financial Action Task Force on Money Laundering.
Where relevant, and as far as possible, your withdrawal will be paid back via the means with which you have deposited. In the event that we cannot process your withdrawal in this manner, you will be paid via the payment method of your choice. Withdrawals may reflect as a single payment or in increments, depending on the payment option and withdrawal rules/requirements.
Please note: we may need to take additional security measures to ensure that you are the rightful recipient of the funds. In these instances, copies of identification documents may be required before payment can be made. These measures are in place to prevent fraud and protect your money and may result in a slight delay. We apologise for any inconvenience this may cause.
Betway must successfully verify Your identity as described in Section 3. If You have not been fully verified, You will not be able to withdraw.
In any case, We will seek to electronically verify Your identity upon registration. If unsuccessful, We will seek to fully verify Your identity within a period of 30 days. Within this 30-day-period You may be restricted to a 150€ deposit limit but You will not be permitted to withdraw until fully verified.
Betway reserves the right to run credit checks on all cardholders with third party credit agencies on the basis of the information provided on registration.
Betway incurs fees when payments are processed. To cover our fees, we apply a minimum withdrawal amount of 10 EUR. All withdrawals (wherever possible) will be processed back to the same payment method used to make a deposit on the account (“closed-loop-rule”).
Payment charges may be incurred as stated on the Website and the App. Please contact Customer Support if You have any questions about Your withdrawal or associated fees.
Note: The minimum withdrawal is €10. You can check your balance, and the status of any bonuses, in the My Account section when you are logged in.
The transfer of funds between individual accounts is strictly prohibited.
Participation on credit is prohibited at Betway.
Betway is not a financial institution and, thus, any deposits made into Your account are not due any interest payments on the deposit(s) whatsoever.
Betway does not provide advice regarding tax and/or legal matters. Customers who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.
You are solely responsible for any applicable taxes on any prizes and/or winnings that You collect from Betway.
All bets placed by Customers who are resident in Germany will, due to the additional tax burden incurred by sports betting taxes, be subject to a 5% odds adjustment. The amount will be deducted at settlement and will only be applied to winning bets. For more information click here.
Note: We're not a bank, so we don't give out tax advice, loans or interest.
We may, from time to time, offer bonuses, promotions and/or competitions which are governed by separate terms and conditions. Any bonuses or special gifts credited to Your account must be used in adherence with such terms and conditions.
In the event and to the extent of a conflict between these Terms and the promotion- or competition- specific terms and conditions, the promotion- or competition- specific terms and conditions shall prevail.
If You accept a Promotion Offer that includes a wagering requirement, You will have to meet the wagering requirement of the offer before withdrawing your bonus balance.
You can withdraw your deposited cash at any time. Please note You will forfeit your bonus balance, should You wish to withdraw Your cash balance before the Promotional Offer terms are met. Please carefully review the terms and conditions of any Promotional Offers You accept.
Unless specifically stated otherwise in the applicable terms of a promotion, if you are granted a bonus without having to deposit, Betway may limit the amount that you can withdraw in relation to that bonus (being both the bonus and the winnings associated with it) to €50. This limit applies to all Free Bonuses, and Free Bets granted without requiring a deposit.
Customers will obtain the full value of any free sports bets which have been credited and placed, except where an account is closed due to violation of section 7.1.
Betway reserves the right to withdraw any Promotional Offer at any time, subject to the Promotional Offer having a specific eligibility period.
All Betway offers are intended for recreational customers and Betway may, in Our sole discretion, limit the eligibility of customers to participate in any given promotion. We reserve the right to withdraw the availability of any offer or all offers to any customer.
In addition to the specific requirements of any Promotional Offer, all offers are limited to one person, family household address, e-mail address, telephone number, same payment account number (e.g. debit or credit card, etc.) and shared computer, e.g. public library or workplace.
Note: We offer lots of great promotions and competitions for our customers. Make sure you read the promo terms and check that the contact details you provided to us are accurate so you don't miss out on any rewards. If you don't understand anything, please ask before betting.
You may use Our Services for lawful purposes only. You will cooperate fully with any Betway investigation into activity as detailed below.
You may not use Our Services:
Note: We are committed to offering our customers a fair, safe place to gamble. We don't tolerate illegal activity or cheating.
In the case that We suspect a customer has violated these Terms, or engaged in any activity described in 7.1 Betway reserves the right to suspend Your account without notification, and Your account will remain suspended until the matter has been fully investigated. You agree to cooperate fully with any Betway investigation into such activity.
Should Our investigation result in reasonable knowledge that You have violated these Terms, or engaged in any activity described in 7.1, We reserve the right to restrict or close Your account. In these instances, We will withhold the balance on Your account (including any deposits), up to the amount necessary to settle any damages, any loss or fees incurred by Betway in this respect. Cases of Underage Gambling will be dealt with as described in section 3.1.
If you have engaged in illegal activity, Betway is under no obligation to refund to You any money that may be in Your account. In addition, Betway shall inform the relevant authorities and relevant regulatory bodies, of Your identity and of any suspected unlawful, fraudulent or improper activity. You will not be allowed to open any future accounts with Us.
In addition to Our other rights of closure above, We may close Your account at any time and for any reason by giving You no less than fourteen (14) day’s written notice (by email to the address on Your account). You should withdraw the balance of Your account as soon as possible after we give you notice.
Your account may be limited or suspended during the notice period.
We reserve the right to withdraw the availability of any offer or all offers to any customer as described in Section 6.4.
In addition, if You violate these Terms, the General Bonus Account Terms or the Terms of a Promotional Offer, We reserve the right to void Your bonus and any winnings associated with that bonus.
If You violate any of the terms referenced above, You may also be deemed ineligible for future promotions.
Betway is committed to offering its Customers a fun and friendly online gambling experience, whilst also recognising that gambling can cause problems for a minority of individuals. For this reason, We actively promote responsible gambling and encourage Customers to make use of a variety of responsible gambling tools and features so as to better manage their account. Please refer to Our Responsible Gambling Policy for full details.
Note: We want all customers to "Bet the Responsible Way". If you have any questions about the tools we offer or just want more information, please get in touch with customer support.
Customer Support will be available, if You experience any difficulties. Customer Support can be reached by e-mail on: [email protected]
We will always do Our best to resolve any issues You have with Our service. Unfortunately, this is not always possible via the standard Customer Support process. If You are unhappy with any aspect of Our service, and having attempted to address Your concerns via the Customer Support channel first, You can raise a formal complaint. Customer complaints/claims of any nature must be submitted within 6 months of the issue occurring.
To ensure Your complaint/claim is dealt with promptly, please submit Your complaint to the following email address. You will be sent a copy of Our Complaints Process when You contact the below email address, or alternatively You can request a copy at any time by contacting Customer Support at [email protected]
To ensure Your complaint is dealt with promptly, please include the following information:
Upon receipt, best efforts will be made to resolve any reported matter promptly and, at a maximum, 10 days from the date on which the complaint is received. In certain cases and based on valid reasons, we may need to extend this to a further 10 days, in which case we will be informing you accordingly. If for some reason You are not satisfied with the resolution of Your complaint, You may refer the matter to one of Our ADR entities.
Should You ever suspect that a Customer is colluding with another Customer or cheating in any way, please notify Betway via the means of communication listed in the above Customer Complaints section.
Note: We take customer satisfaction extremely seriously, so we have an independent team who will investigate any issues you feel have not been resolved to your satisfaction.
If after completing the complaints process We have not been able to reach an agreement, You may refer the matter to eCOGRA, our ADR entity or, alternatively, You can refer the matter via the European Commission's Online Dispute Resolution (ODR) Platform, who will then forward it on to the relevant ADR entity.
An ADR entity will act as an impartial adjudicator on disputes that arise between Betway and a customer only when:
ADRs are free of charge and the ruling reached by the ADR entity will be considered final by both Betway and the Customer, subject to full representation being given to all parties involved.
Click here for more information about eCOGRA's dispute resolution service and to complete the eCOGRA Dispute Form.
Click here for more information about the ODR Platform's services and to complete the ODR Complaint Form.
Note: If we can't come to an agreed resolution to your formal complaint, it can be reviewed by an independent third party dispute resolution service free of charge.
Subject to Your statutory rights as referred to in clause 13.2 below, the Service and the Software are provided on an "as is" basis and We do not promise that the Services or Software will be available uninterrupted and in a fully operating condition at all times. Access to the Services and/or Software may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond Our control.
We shall not be liable for computer malfunctions, failure of telecommunications services or Internet connections nor attempts by You to Participate in Services by methods, means or ways not intended by Us.
In the event of a malfunction in a Service or any of the related systems, or due to any other error, all wagers placed during such period are void and will be refunded. Funds obtained from a malfunctioning Service shall be void, as well as any subsequent Services with said funds, regardless of what Services are played using such funds. If You are, as a result of such malfunction or error, credited with funds resulting in any overpayment or over-crediting to Your account, it is Your responsibility to promptly inform Betway. Betway reserves the right, upon becoming aware of any erroneous crediting, or payment of funds, to adjust Your account to recover any such funds. If you have already re-wagered such payed out funds as stakes prior to Betway becoming aware of this mistake, then such game participations will be annulled and voided, such stakes be refunded to Your Member Account and any winnings be seized again, unless there are sufficient funds in Your Member Account so that the funds erroneously credited to Your Member Account may be deducted again from Your Member Account without the latter having a negative balance afterwards.
In the event of a system malfunction, all unconfirmed bets are void. We are not liable to You for any loss that You may incur as a result of such suspension or delay, unless the system malfunction has been deliberately, wilfully or gross negligently caused by Us or one of Our representatives, employees staff members or agents.
Note: We work hard to bring you lots of top quality services. If anything breaks, we will fix it as quickly as possible, and will do our best to make sure you are not negatively affected. However, we may need to void bets and refund stakes placed during a malfunction and we may also need to recover erroneous credits, if such happened during a malfunction.
In the event of a discrepancy between the result showing on Your software and the Betway server software, the result showing on the Betway server software shall be the official and governing result.
Live television and other broadcasts which are provided to You as part of any Betway offering may be delayed, which will lead to others processing more up-to-date information in relation to such broadcasts.
Although We shall take all reasonable measures to ensure that the Services are not faulty, We cannot guarantee that the Service will never be faulty, but We will investigate and, where possible, correct reported faults as soon as We reasonably can. If a fault occurs, You should report the fault by e-mail or in writing to Our Customer Service centre.
Note: If you see anything wrong with the Website or App, please let us know by contacting our 24/7 Customer Support.
We may temporarily suspend the whole or any part of the Service for any reason at Our sole discretion. We may, if feasible, give You as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.
Betway reserves the right to suspend, modify or remove or add content to the Website (other than these Terms) or its Software at its sole discretion with immediate effect and without notice. Subject to your statutory rights as referred to in clause 13.2 below, We shall not be liable to You for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the Software or Services except if the loss is caused by culpable behaviour by Betway and constitutes a cardinal obligation of Betway.
Intellectual property means trademarks and trade names, whether registered or not, including trade mark applications and registered trademarks, with the goodwill which attaches in such trade names and trademarks, domain names, getup, trade dress and trading style, including, without limitation, as presented in the Website and the App; domain name registrations and any variations thereof now and in the future; any copyright in the getup, trade dress or trading style or in the programming of the Website or App, any right or licence under copyright to use such getup, trade dress or trading style or the programming of the Website or App, any software code, architecture of software, look and feel of software, or any other intellectual property, owned by or licensed to Us, in each case in any part of the world – for the purpose of these Terms especially in Germany.
You acknowledge and agree that all rights and titles to as well as interest in the Intellectual Property is Our absolute property or duly licensed to Us. Any use of the Intellectual Property without Our prior written consent is not permitted. You agree not to (and You also agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with the Intellectual Property in any manner whatsoever and/or not to let someone else copy, reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with the Intellectual Property in any manner whatsoever.
You acknowledge and agree that the material and content contained within the Website and App is made available for Your personal, non-commercial use only. Any other use of such material and content is strictly prohibited, see already clause 4.2 above.
We hereby grant You a licence to use Our Services, subject to these Terms. All rights on Our Services are reserved, and You may use Our Services only and exclusively as licensed to You according to these Terms.
Note: We build great products & content for your personal use and enjoyment, but they are still our intellectual property and you may not infringe this intellectual property.
You agree that you will be responsible for any losses, expenses or other costs incurred by Us without limitation as a result of any breach by you of these Terms and Conditions.
Nothing in these Terms and Conditions excludes Our liability for:
You have certain rights under law. These include:
You have certain legal remedies if We breach any of these rights which may apply irrespective of these Terms and Conditions. Nothing in these Terms and Conditions is intended to affect these legal rights or other rights to which You may also be entitled.
With the exception of cases listed below, the total liability of Our directors, officers, employees, shareholders, agents and affiliates, Our ultimate parent companies and any of Our subsidiaries to You in contract, tort, negligence or otherwise, for any loss or damage howsoever arising from any cause, whether direct or indirect, or for any amounts (even where We have been notified by You of the possibility of such loss or damage) shall not exceed the value of the bets and/or wagers You placed via Your account in respect of the relevant bet/wager or product that gave rise to the relevant liability. Betway also shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with:
To be clear, the foregoing restrictions of liability do not apply to losses and/or damages caused due to:
Betway shall not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under the gaming contract that is caused by events outside Our reasonable control.
Note: We're not liable for various things that are outside of our control.
Betway shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage arising from or in any way connected with Your use of any link contained on the Website. We are not responsible for the content contained on any external/Third Party Internet site linked to or from Our Services.
Although We shall take all reasonable measures to ensure that the Software and files are free from computer viruses We cannot and do not guarantee that the Software and files are free of such problems. It is Your responsibility to protect Your systems and have in place the ability to reinstall any data or programs lost due to a virus.
Betway reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time. If We make a material change, We will notify You via a pop-up on the Website or another communication method. A material change of these Terms will only be valid if You have agreed to it. If a material change is inacceptable to You, and You do not want to accept it, then you need to stop using the Website and/or App.
Nothing in these Terms shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between You and Us.
If any of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, Betway's original intent.
We consider these Terms to be fair. Should You need any advice regarding these or any other part of Our service, please contact Customer Service.
Please note that all correspondence and telephone calls may be recorded.
These Terms are personal to You, and Your rights under them are not assignable, transferable or sub-licensable by You except with Our prior written consent. We reserve the right to assign, transfer or delegate any of Our rights and obligations hereunder to any third party.
These Terms and Conditions and the relationship between You and Us shall be governed by, and interpreted in accordance with, the laws of Germany. Any dispute arising out of or in connection with these Terms shall be subject to the jurisdiction of the German courts competent for You according to German civil procedure law, thus the courts at Your place of residence.
Last updated: 6th April 2021