Betway is committed to doing everything possible to give its Customers an enjoyable gaming experience, whilst recognising that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play we fully support Responsible Gaming and have numerous measures in place to offer checks.
Click here for more information about how to gamble responsibly, in accordance with GambleAware.
1. Gambling Self-Assessment and Help Organisations
For assistance in identifying whether to modify or seek help for your gambling behaviour, we suggest you complete the NODS Self-Assessment in order to more impartially assess and better understand your current levels of play.
If you or someone you know has a gambling problem we advise you consider assistance from one of these recognised organisations:
UK National Helpline: 0808 8020 133
UK National Helpline: 0808 8020 133
2. Identity Checks
We take stringent steps to ensure that only people of legal age participate and enter Betway. Such checks include requesting the Customer to submit a copy of a photographic identification documents (such as a driver's licence, a passport or a government issued identity card), in order to verify both age and identity.
The legal age for gaming online varies from country to country and so we advise that you check the rules of your jurisdiction before you play.
Applicable to Customers who are residents of Great Britain: an Age Verification Check will be performed upon the completion of your first deposit at Betway. For further details, please refer to our Age Verification Policy.
Any personal details we request from you are purely to verify your identity – this is a legal requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact Customer Service at any time.
3. Staying in Control
Betway encourages each of its Customers to actively participate in the management of their gambling account and so offers a variety of responsible gaming features.
3.1 Set Deposit Limits
Take financial control of your gaming account with the ability to set your own preferred deposit limits. Deposit limits may be set to apply to:
a) a unique account you hold at a specific brand offered by Betway Limited; or
b) across all accounts you hold with the respective brands offered by Betway.
Deposit limits may be set for the following periods:
At your request, deposit limits may be decreased, increased or removed entirely. An increase or complete removal of deposit limits will take effect after a 24 hour cooling-off period (GB Customers only) or a 7 day cooling-off period (non-GB Customers only); and only after a further confirmation from yourself (GB Customers only), whilst a decrease to deposit limits will be instantly applied.
Applicable to Customers who are residents of Great Britain: upon making a deposit for the first time at Betway you will be presented with the opportunity to set a monthly deposit limit.
You can either set or adjust the limit settings yourself via the My Account feature within the software (GB Customers only) or by contacting Customer Service and remember to only gamble what you can afford to lose.
3.2 Take a Break
At Betway we understand that a Customer’s personal / financial circumstances may change and that there will be times when it makes sense to take a break from gambling (perhaps to save for a new car, a holiday or simply when travelling) and you can by requesting one of the following Take a Break periods:
You can either set the break period yourself via the My Account feature within the software (GB Customers only) or by contacting Customer Service and asking for a Take a Break period to be applied to your account(s). Upon receipt of your request, Betway will take the necessary measures to temporarily suspend all accounts you hold with brands managed by Betway Limited until the break period has expired.
NOTE: Upon the Take a Break period expiring, your account will automatically be re-activated and you will once again have access to participate at Betway.
3.3 Stop Gambling - Exclusion
Should you consider that gambling has become problematic, you also have the ability to Self-Exclude yourself either via the My Account feature within the software (GB Customers only) or by contacting Customer Service and asking for a Self-Exclusion period to be applied to your account(s).
The following Self-Exclusion options are available for GB Customers:
The following Self-Exclusion option is available for non-GB Customers:
Upon receipt of your Self-Exclusion request, Betway will take the necessary measures to block your access across all brands managed by Betway Limited and will contact you with a view to returning any remaining funds held in account balances – subject to any outstanding wagering requirements and less bonus money. A minimum refund value of 10 GBP/EUR/USD/CAD or currency equivalent applies.
As a further preventative measure, Betway recommends you consider applying the same safeguard at other gambling operators with whom you hold an account.
NOTE: Upon the Exclusion period expiring, your account will not automatically be re-activated. The account may only be considered for re-activation by Betway upon your own request (contact must be either by telephone or in person) and may only come into effect after a further 24 hour cooling-off period has been instituted.
3.4 Activity Statement
Information relating to each of your gaming sessions at Betway can be viewed for up to 30 days. The information includes the start date and time of your gaming session plus its duration.
Further information regarding your activity at Betway can also be viewed for a period of at least 90 days. The information includes details about your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions.
IMPORTANT: the below responsible gambling features are currently only available to GB Customers.
3.5 Session Reminders
Don’t get lost in the game. Establish a Session Reminder via the My Account feature within the software and keep track of the time you spend gambling.
Upon expiry of the time period selected, an automated message reminding you of how long you’ve been playing will appear on the screen and also requires you to select one of the following three options:
NOTE: The Session Reminder set within the My Account feature does not apply to Live Casino games. Instead, you can set a separate Session Reminder within our Live Casino games offering via the Game Session Settings feature within Settings.
3.6 Auto-Play Controls
The Auto-Play (Expert) mode available on many of our Slot games has been enhanced to give you even greater control of your game play. When using the Auto-Play mode you will now set:
In addition, you can also choose to set:
The Auto-Play session will be interrupted and game play stop the moment one of the settings is triggered, so ensuring your remain within your chosen gambling limits.
Last updated: 05/05/2016 at 10:00 GMT.