Our aim is to process and pay your withdrawal as quickly as possible. In doing so, we will take into account any pre withdrawal restrictions that may apply and will also adhere to the requirements of the Financial Action Task Force on Money Laundering.
Where relevant, and as far as possible, your withdrawal will be paid back via the means with which you have deposited. In the event that we cannot process your withdrawal in this manner, you will be paid via the payment method of your choice. Withdrawals may reflect as a single payment or in increments, depending on the payment option and withdrawal rules/requirements.
Please note: in the case of a withdrawal being made for the first time, a large withdrawal or changes being made to payment options, we may take additional security measures to ensure that you are the rightful recipient of the funds. In these instances, copies of identification documents may be required before payment can be made. These measures are in place to protect your money and your privacy and may result in a slight delay. We apologize for any inconvenience this may cause.
You can reverse a withdrawal (or portion there-of) back to your account after you’ve requested your original withdrawal. Simply click the REVERSE WITHDRAWAL TAB.
Your withdrawal will only be sent to our processing department after the pending withdrawal period has elapsed. The pending withdrawal period, of up to 72 hours, may vary at weekends.