Policy

Betway’s priority is to ensure that all its customers engage in gambling in a safe and responsible manner, while staying within their limits. To ensure this we have numerous measures in place to offer checks, we also encourage all our players to practice safer gambling and utilise responsible gambling tools.

Click here for more information about how to gamble responsibly, in accordance with GambleAware.

1. Gambling Self-Assessment and Help Organisations

If you are unsure if you need to change or seek help for your gambling behaviour, we suggest you look at the GAMCARE Self-assessment here. This can help you make an impartial decision around your current levels of play.

If you or someone you know has a gambling problem we advise you consider assistance from the below recognised organisations:

GamCare
Website: www.gamcare.org.uk
UK National Helpline: 0808 8020 133

Beacon Counselling Trust
Website: https://beaconcounsellingtrust.co.uk/
Email: [email protected]

The National Gambling Treatment Service
Website: www.begambleaware.org/ngts

2. Identity Checks

We take stringent steps to ensure that only people of legal age participate and enter Betway. Such checks may include requesting the Customer to submit a copy of a photographic identification documents (such as a driver's licence, a passport or a government issued identity card), in order to verify both age and identity.

The legal age for gambling online varies from country to country and so we advise that you check the rules of your jurisdiction before you play.

An Electronic Age Verification Check will be performed upon registration of an account with Betway.

Any personal details we request from you during the verification process are purely to verify your identity – this is a legal requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact Customer Service at any time.

3. Staying in Control

We encourage each of our Customers to actively participate in the management of their gambling account and so offer a variety of Safer Gambling features.

3.1 Set Deposit Limits

Take financial control of your gambling account with the ability to set your own preferred deposit limits.

Our deposit limits are set at “net”, total deposits minus total withdrawals during a specified period. This means deposits will reduce your deposit limit and withdrawals will increase it. To learn more about how deposit limits work click here.

Deposit limits will apply across all accounts you hold with the respective brands managed by Betway Limited.

Deposit limits may be set for the following periods:

• Daily
• Weekly (Monday to Sunday)
• Monthly (calendar month)

At your request, deposit limits may be decreased, increased, or removed entirely. An increase or complete removal of deposit limits will take effect after a 24 hour cooling-off period, whilst a decrease to deposit limits will be instantly applied.

If you would like to set or adjust a deposit limit, please login and then Set Limits.

Alternatively, you can contact Customer Service for assistance.

3.2 Take a Break

We understand that a customer's personal / financial circumstances may change and that there will be times when it makes sense to take a break from gambling (perhaps to save for a new car, a holiday or simply when travelling) and you can by requesting one of the following Take a Break periods:

• 24 hours
• 48 hours
• 1 week
• 2 weeks
• 3 weeks
• 4 weeks
• 6 weeks

Upon receipt of your request, Betway will take the necessary measures to temporarily suspend all accounts you hold with brands managed by Betway Limited until the break period has expired.

NOTE: Upon the Take a Break period expiring, your account will automatically be re-activated and you will once again have access to participate at Betway.

If you would like to take a break from gambling, please login and then Take a Break. Alternatively, you can contact Customer Service for assistance.

3.3 Activity Statement

Information relating to each of your gambling sessions at Betway can be viewed for up to 30 days. The information includes the start date and time of your gambling session plus its duration.

Further information regarding your activity at Betway can also be viewed for a period of at least 90 days. The information includes details about your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions.

3.4 Session Reminders

Don't get lost in the game. Establish a Session Reminder and keep track of the time you spend gambling.

Upon expiry of the time period selected, an automated message reminding you of how long you've been playing will appear on the screen and requires you to select one of the following three options:

• Continue; or
• Exit (end the game); or
• View Account History

If you would like to be reminded about how long you've been playing for, please login in and then set a Session Reminder. Alternatively, you can contact Customer Service for assistance.

3.5 Account Closure

If you feel like taking some time away from gambling, or you do not feel gambling is entertaining anymore, or for any other reason, you can simply close your account. Accounts can be re-opened by contacting the customer service team once a minimum of 24hrs has passed since the initial closure. If you would prefer not to have that option please see our take a break option, which will restrict access to your account from 24 hours up to 6 weeks.

If you would like to close your account, you can do so by logging in and clicking here or alternatively you can contact our Customer Service team for assistance.

3.6 Stop Gambling - Self-Exclusion

Should you consider that gambling has become problematic, you also have the ability to Self-Exclude yourself from future participation at Betway and all brands managed by Betway Limited.

The following Self-Exclusion options are available:

• 6 months
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years

Upon receipt of your Self-Exclusion request, Betway will take the necessary measures to block your access across all brands managed by Betway Limited and will contact you with a view to returning any remaining funds held in account balances less any unused bonus money. Bets in play stand and payment of winnings will be made upon bet settlement.

As a further preventative measure, Betway recommends you consider applying the same safeguard at other gambling operators with whom you hold an account.

NOTE: Upon the Exclusion period expiring, your account will not automatically be re-activated. The account may only be considered for re-activation by Betway at your own request (contact must be by telephone) and may only come into effect after a further 24 hour cooling-off period has been instituted. Please note your return is not guaranteed and is subject to internal checks.

If you need to stop gambling, you can set a self-exclusion period by logging in and then clicking here. Alternatively, you can contact Customer Service for assistance.

If you are considering self-exclusion, you may wish to register with GAMSTOP.

GAMSTOP is a free service that helps you self-exclude from all online gambling companies licensed in Great Britain.

To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.

3.7 Internal checks

Betway conducts regular checks to ensure our customers are gambling at a level that is safe and sustainable. Should Betway, upon these checks, feel you may be at risk of gambling harm, we reserve the right to enforce restrictions on your account such as, but not limited to, imposing deposit limits and preventing you from receiving promotional marketing or opting into bonuses.

Should Betway feel that gambling may not be safe for you they reserve the right to limit or suspend your account. Upon suspension of your account/s held with Betway Limited, any remaining funds held in account balances will be returned – subject to our Terms.

While Betway endeavours to honour all bets placed by customers, in the event that it is established that your account/s should be suspended for Safer Gambling reasons, Betway reserves the right to void any bets placed after a decision is taken.

Last updated: 02/12/2024