Welcome to Betway, a world-class provider of online sports betting and casino.
These Terms and Conditions and the documents referred to in them (together the "Terms") apply to customers ("Customer/s" "You") who access and/or use any of the websites or apps offered by, register for an account with, and/or use any of the products or services offered by (collectively referred to as "Our Services") any of brands managed by, Betway Limited ("Betway", "Us / We / Our").
Note: To help you navigate these terms we've added some notes in plain English. These notes appear throughout these Terms, in italics. These notes are not legally binding, but everything else in this Terms is.
These Terms include the following documents:
In addition, individual games will have their own rules, which You can access via that game.
If You have any questions about these Terms You should contact Customer Support (using the email address set out below) before proceeding. If You do not agree to any of these Terms, You should not use Our Services.
Note: If You access the websites/apps of, register for an account with, and/or play or bet with any of the brands managed by Betway, these Terms (including the associated documents listed above) apply to You. Please ask Us if You don't understand anything.
When You access or use Our Services, You are entering into a binding contact with Betway Limited, a Maltese company (company number C39710) whose registered address is 9 Empire Stadium Street, Gzira, GZR 1300, Malta.
By accepting these Terms You are fully aware that there is a risk of losing money when gambling and You are responsible for any such loss. You agree that Your use of Our Services is at Your sole option, discretion and risk. In relation to Your gambling losses, You shall have no claims whatsoever against Betway or any partner, or respective directors, officers or employees.
All Customer Funds are held by Betway Limited in a segregated Customers' Funds bank account, separate from company funds.
This means that Customer funds are protected in the event of Betway's insolvency. This meets the Gambling Commission of Great Britain's requirements for the segregation of customer funds at the level: high protection. Information about the Gambling Commission's categories of protection for customer funds is available here.
Note: When You gamble, You accept that there is a risk of losing money. We protect any money You deposit in Your account, and keep it separate from the money We use to run Our business.
Betway is licensed to provide gambling services and products to You by a number of different regulatory authorities.
In Great Britain, Betway Limited is licensed and regulated by the Gambling Commission (GC). You can view Our licence here.
You may only use this website to access Our Services if you reside or are located in the United Kingdom.
If You reside or are located in another jurisdiction, You may be able to use a different website operated by Us to access Our Services.
Note: We hold a lot of licences in order to provide Our Services to Customers around the world. You need to ensure that You use the correct website depending on which jurisdiction You are in when you access Our Services. This website is only for people located in the United Kingdom.
In order for You to be able to place bets and deposit money via Our Services, You must first register personally with Us and open an account.
You must be at least 18 years of age to use Our Services. Underage gambling is a criminal offence.
We are required to verify all of Our customers' identities to comply with the requirements of Our licences, Our responsibility to prevent underage gambling and to prevent crime. You will not be permitted to gamble via Our Services until We have verified Your name, address and date of birth.
We will do Our best to automatically verify Your details based on the information You submit during the registration process. If We cannot do so You will be required to provide valid identification documents proving Your identity, age and address. Acceptable identification documents include, but are not limited to:
If Your details cannot be verified based on the documents provided, You must provide additional information until We are able to successfully verify Your identity. and/or carry out such credit or other verification checks as We may require and/or are required by applicable laws, regulations or the relevant regulatory authorities. You agree to provide all requested documents in connection with these checks. Until We have received the requested documents and completed Our checks to Our reasonable satisfaction, We are entitled to restrict Your account in any manner that We reasonably deem appropriate, including by preventing You from placing any wagers or temporarily from withdrawing Your funds. We may also ultimately suspend or close Your account and/or pass on any necessary information to the relevant authorities.
To ensure the information we hold on you are always up to date, We may, from time to time, reperform Our verification checks.
If We discover (after You've successfully opened an account with Us) that You are under 18 years of age:
Betway reserves the right to run credit checks with third party credit agencies on the basis of the information provided by You during registration.
Note: We're committed to providing a safe place for adults to gamble. To do this we verify the identity of our customers. In most cases, this can be done automatically, but sometimes we might have to ask you for more info.
If You use a debit card and/or a bank account for transactions at Betway, the account / card must be in the same name as the name You use when registering for Your Betway account.
Should the name You registered on Your Betway account and the name that appears on Your debit card and/or bank account differ in any way, We reserve the right to restrict Your account in any manner that We reasonably deem appropriate, including by preventing You from placing any wagers, or temporarily from withdrawing Your funds.
Should Your account be restricted as set out above, We recommend You contact Customer Service for details regarding Our verification process.
Note: Betway accounts are for personal use only, so We require that Your account and form of payment be in Your real name and only used by You.
Employees of Betway and their immediate family are not eligible to participate in games or betting via our Services
You may only register and operate a single account with Betway. If We discover that You hold more than one account with Betway, We will classify all accounts opened after Your original account as "Duplicate Accounts" and will (in respect of each Duplicate Account):
You are required to keep Your personal details up to date at all times. If You change Your address, e-mail, phone number, or any other contact or personal information, please contact Customer Service in order to update Your account information.
Updating or adding additional payment details for the purpose of a withdrawal may only be done by contacting Customer Service.
The account registration process requires You to choose a password. We encourage all customers to set strong passwords, such as using a mixture of lower case and upper case letters, numbers, and special characters.It is Your responsibility to keep Your password secret. You must not share Your password with anyone, and Betway will never ask You to reveal Your password.You will be responsible for any actions carried out through Your account if Your username and password have been entered correctly, even if this activity has not been authorised by You. You agree to immediately inform Us if You suspect that a third party has obtained access to Your account.
Betway will consider an account to be inactive (an "Inactive Account") after a period of 12 months after the last account login.
We will contact You prior to Your account being deemed an Inactive Account. You may reactivate an Inactive Account by logging into that account.
Before classifying an account as an Inactive Account, We will attempt to return any outstanding real money balance to You using the last payment method used by You to deposit into the account, except where these Terms permit Us to withhold payment.
Once an account becomes an Inactive Account, We will deduct an administration fee of 5.00 GBP from the Inactive Account on a monthly basis until such a time as the Inactive Account is no longer in credit or has become active once again.
Note: You can only have one account with Us, and You are responsible for all activity on that account. We may restrict Your account if it creates concerns. If you don't log in for over a year, your account will be charged a monthly fee. Don't worry, we'll send you a few reminders before that happens.
You may withdraw up to the full amount of Your real money balance at any time, provided that:
a) into an error or malfunction involving a Betway gaming product which You have played or participated in and won, and which requires a temporary freeze on withdrawal of funds; or
b) where We have reasonable grounds to believe You may have engaged in a Prohibited Activity (as defined in section 6 below) which could entitle Us to withhold funds in accordance with section 7.6 below.
Betway incurs fees when payments are processed. To cover our fees, we apply a minimum withdrawal amount of 5 GBP (or currency equivalent) for debit card and PayPal transactions. If Your account contains less than the minimum withdrawal amount, We will process a withdrawal of the balance in your account, subject to deduction of a 1 GBP (or currency equivalent) processing fee.
All withdrawals (wherever possible) will be processed back to the same payment method used to make a deposit on the account. Withdrawals may reflect as a single payment or in increments, depending on the payment option and withdrawal rules/requirements.
Please note that your payment method may impose fees for which we are not responsible.
Please contact Customer Support if You have any questions about Your withdrawal or associated fees.
Note: The minimum withdrawal amount is 5 GBP. However, should your Account have less than the minimum amount, we will still process a withdrawal for the balance in your account, subject to a 1 GBP withdrawal fee. You can check your balance, and the status of any bonuses, in the My Account section when you are logged in.
You may only wager with the available funds in Your account. Betway does not offer credit.
You may not use a credit card to deposit funds into Your account. This includes depositing into Your account via a money service business, such as a digital or e-wallet, where the original source of the funds is a credit card.
Betway is not a financial institution and any balance held in Your account will not earn any interest in Your favour.
Betway does not provide advice regarding tax and/or legal matters. Customers who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.
You are solely responsible for any applicable taxes on any prizes and/or winnings that You collect from Betway.
Our aim is to process Your withdrawal as quickly as possible. In doing so, we will take into account any pre-withdrawal restrictions that may apply and will also adhere to the requirements of the Financial Action Task Force on Money Laundering.
Your withdrawal will be processed in up to 24 hours, although this may vary at weekends.
We may need to take additional security measures to ensure that You are the rightful recipient of the funds. In these instances, copies of identification documents may be required before payment can be made. These measures are in place to prevent fraud and protect your money and may result in a slight delay. We apologise for any inconvenience this may cause.
You may use Our Services, including Your account, for lawful and acceptable purposes only.
The following activities are prohibited (each a "Prohibited Activity"):
1. if You use Our Services, including Your account, for any illegal purpose, activity or transaction (for example, money laundering, funding of terrorism, identity theft, misrepresentation of identity or identity fraud or payment fraud);
2. if We have reason to believe or suspect that You are involved in fraud, collusion or cheating of any kind in relation to Your use of Our Services;
3. if You provide incorrect, misleading and/or misrepresentative information during the account registration or any subsequent verification process (except where You provide any incorrect or misleading information in order to pass relevant age-verification checks, which situation will be dealt with as described in section 3.1 above);
4. if We discover or reasonably believe that You are resident in, or You are located in, any jurisdiction other than the United Kingdom;
5. if the name registered on Your account does not match the name on the bank account and/or debit card(s) linked to that account;
6. if You allow (intentionally or unintentionally) someone else to use Your account;
7. if Your use Our Services other than for Your own personal, non-commercial use;
8. if You have deposited funds into Your account which have been received from a third party for the purposes of gambling via Our Services, or You have funded a third party for the purposes of gambling via Our Services;
9. if We receive a "chargeback" and/or "return" notifications via Your bank or a deposit mechanism used on Your account;
10. if You use a stolen, cloned or otherwise unauthorised payment method as a source of funds in connection with Your account (including where you use stolen funds to fund Your account using a payment method which is in Your own name);
11. if You have employed or made use of a system (including machines, computers, software or other automated systems such as bots etc) designed specifically to defeat Our gambling systems or otherwise exploit a fault, loophole or error in Our or any third party's software; or
12. if You otherwise seriously breach these Terms.
Betway may inform the relevant authorities, regulatory bodies and/or sports governing bodies, other online service providers, banks, electronic payment providers or other financial institution of Your identity and of any suspected Prohibited Activity on Your part.
Note: We are committed to offering Our customers a fair, safe place to gamble. We don't tolerate illegal activity, cheating, misrepresentation of information or other types of unacceptable behaviour, and will also notify others if We think such activity has taken place.
You have the right to close Your account at any time. You may make a request to close Your account by contacting Customer Support; see section 10 (Support and Complaints) for details. You remain responsible for any activities on Your account until it is closed. You should withdraw the balance of Your account as soon as possible after requesting that it be closed.
You may also close Your account for self-exclusion reasons, as set out in section 9.2 below.
If We have reasonable grounds to suspect that You have engaged in any Prohibited Activity, We may suspend Your account without notification, and Your account will remain suspended until the matter has been fully investigated. You agree to cooperate fully with any Betway investigation into such Prohibited Activity. Your funds cannot be accessed or withdrawn during periods of suspension, and any balance will remain in the account.
If any investigation We undertake into a suspected Prohibited Activity results in Our reasonable determination that You have engaged in any Prohibited Activity, We may permanently close Your account with immediate effect.
Betway conducts regular checks to ensure Our Customers are gambling at a level that will lead to no harm and is safe and sustainable.
Where We, acting in good faith, have reason to believe that gambling may not be safe for you, We may suspend Your account with immediate effect. Upon suspension of Your account, any remaining funds will be returned.
[While Betway endeavors to honor all bets placed by Customers, if it is established that Your account should be suspended for safer gambling reasons, Betway may void any bets placed after a decision is taken.
Our Customer Support team are not expected to tolerate abusive, threatening or intimidating conduct from Customers under any circumstances. If You use threatening or abusive language in any communication with Us, We may close Your account with immediate effect.
In addition to Our other rights of closure above, We may close Your account at any time and for any reason by giving You no less than fourteen (14) day's written notice (by email to the address on Your account). You should withdraw the balance of Your account as soon as possible after we give you notice.
Your account may be limited or suspended during the notice period.
Any balance in Your account at the time of any closure under this section 7 will be paid back to You, except that:
If We close Your account because we discover, or have reasonable grounds to believe, that You have engaged in a Prohibited Activity, You will not be allowed to open any future accounts with Us.
Cases of underage gambling will be dealt with as described in section 3.1 above.
If We want to use Your details for any promotional activity outside of Betway or Our Services, You agree to being contacted and asked to consent to Your details being used without additional compensation, except where prohibited by law.
Betway is committed to offering its Customers a fun and friendly online gambling experience, whilst also recognising that gambling can cause problems for a minority of individuals. For this reason, We actively promote safer gambling and encourage Customers to make use of a variety of safer gambling tools and features so as to better manage their account. Please refer to Our Safer Gambling Policy for full details.
Note: We want all customers to "Bet the Responsible Way". If you have any questions about the tools we offer or just want more information, please get in touch with customer support.
If You think that gambling has become problematic for You, You have the ability to exclude yourself from gambling for a defined period on any websites or apps operated by Betway. Further detail is set out in Our Safer Gambling Policy.
On receiving Your self-exclusion request, Betway will close Your account and attempt to return any funds held in Your account. On a review of the account we will cancel unused bonus money. Bets in play stand and payment of winnings will be made upon bet settlement. If Betway is unable to return the funds held in Your account for a period of 12 months, We will donate those funds to a charity of Our choosing.
Note: We want You to gamble safely, and provide tools and help if You feel You are having problems with Your gambling.
Customer Support is available if You experience any difficulties. Customer Support can be reached by clicking 'Contact Us' at https://help.betway.com/
We will always do Our best to resolve any issues You have with Our service. Unfortunately, this is not always possible via the standard Customer Support process. If You are unhappy with any aspect of Our service, and having attempted to address your concerns via the Customer Support channel first, You can raise a formal complaint. Customer complaints must be submitted within 6 months of the issue occurring.
To ensure Your complaint is dealt with promptly, please submit Your complaint to the email or physical address set out below. You will be sent a copy of Our Complaints Process when You contact the below email address, or alternatively You can request a copy at any time by contacting Customer Support.
To ensure Your complaint is dealt with promptly, please include the following information:
Upon receipt, best efforts will be made to resolve any reported matter promptly and, at a maximum, 10 days from the date on which the complaint is received. In certain cases and based on valid reasons, we may need to extend this to a further 10 days, in which case we will be informing you accordingly. If for some reason You are not satisfied with the resolution of Your complaint, You may refer the matter to one of Our ADR entities as set out below.
Should You ever suspect that a Customer is colluding with another Customer or cheating in any way, please notify Betway via the means of communication listed in the above Customer Complaints section.
Note: We take customer satisfaction extremely seriously, so we have an independent team who will investigate any issues you feel have not been resolved to your satisfaction.
, If You and We have not been able to reach an agreement within eight weeks of Our receipt of the complaint and where You have cooperated with the complaints process in a timely manner, You may refer the matter to one of Our named ADR entities or, alternatively, You can refer the matter via the European Commission's Online Dispute Resolution (ODR) Platform, who will then forward it on to the relevant ADR entity.
An ADR entity will act as an impartial adjudicator on disputes that arise between Betway and a customer only when:
ADR entities available to Customers who are residents of Great Britain include:
The ADR entity available to Customers who are not residents of Great Britain is:
A resolution of a dispute arrived at with the assistance of the ADR entity and agreed to by You will be binding on both You and Us.
Note: If we can't come to an agreed resolution to your formal complaint, it can be reviewed by an independent third party dispute resolution service free of charge.
Subject to your statutory rights as referred to in clause 13.2 below, Our Services are provided on an "as is" basis and We do not promise that Our Services will be available uninterrupted and in a fully operating condition at all times. Access to Our Services (or any part of it) may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond Our control.
We will not be liable for computer malfunctions, failure of telecommunications service or Internet connections nor attempts by You to Participate in Our Services by methods, means or ways not intended by Us.
In the event of a malfunction in any part of Our Services or any related system, including in any game We make available on Our website or app:(i) all wagers placed during the period of the error or malfunction will be considered void and will be refunded; and (ii) all Winnings obtained from any error or malfunction (including any software defect or bug) will also be void (as will any subsequent game rounds or any other use of Our Services using said winnings).
If You are, as a result of such malfunction or error in Our Services or for any other reason (for example human error), mistakenly or wrongly credited with funds which do not belong to You, it is Your responsibility to promptly inform Betway. Betway reserves the right, upon becoming aware of any erroneous crediting, or payment of funds, to adjust Your account balance to recover any such funds.
If prior to Betway becoming aware of the error You have withdrawn funds that do not belong to You, without prejudice to other remedies and actions that may be available to Us, the mistakenly paid amount will constitute a debt owed by You to Us.
Note: We work hard to bring you lots of top quality services and games. If anything breaks, we will fix it as quickly as possible, and will do our best to make sure you are not negatively affected. However, if You are wrongly paid funds which do not belong to You (for example because of a technical, system or human error), We have the right to take those funds back from You.
In the event of a discrepancy between the result showing on Your software and the Betway server software, the result showing on the Betway server software shall be the official and governing result save in the case of obvious error.
You may be at a disadvantage in peer-to-peer gaming, whilst playing against other customers as a result of technical issues, such as slower network speeds or slower end user device performance.
Live television and other broadcasts which are provided to You as part of any Betway offering may be delayed, which will lead to others processing more up-to-date information in relation to such broadcasts.
Although We shall take all reasonable measures to ensure that the Services are not faulty, We cannot guarantee that the Service will never be faulty, but We will investigate and, where possible, correct reported faults as soon as We reasonably can. If a fault occurs, You should report the fault by e-mail or in writing to Our Customer Service centre.
Note: If you see anything wrong with the Website or Apps, please let us know by contacting our 24/7 Customer Support.
We may temporarily suspend the whole or any part of Our Services for any reason at Our sole discretion. We may, but shall not be obliged to, give You as much notice as is reasonably practicable of such suspension. We will restore the relevant aspect(s) of Our Services, as soon as is reasonably practicable, after such temporary suspension.
Betway reserves the right to suspend, modify or remove or add content to the Website (other than these Terms) or its Software at its sole discretion with immediate effect and without notice. Subject to your statutory rights as referred to in clause 13.2 below, We shall not be liable to You for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of Our Services.
'Intellectual property' means trademarks and trade names, whether registered or not, including trade mark applications and registered trademarks, with the goodwill which attaches in such trade names and trademarks, domain names, getup, trade dress and trading style, including without limitation as presented in Our Services ; domain name registrations and any variations thereof now and in the future; any copyright in the getup, trade dress or trading style, any right or licence under copyright to use such getup, trade dress or trading style, any software code, architecture of software, look and feel of software, or any other intellectual property, owned by or licensed to Us, in each case in any part of the world.
You acknowledge and agree that all right, title and interest in the Intellectual Property is Our absolute property or duly licensed to Us. Any use of the Intellectual Property (save as permitted in the normal course of use of Our Services) without Our prior written consent is not permitted. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with the Intellectual Property in any manner whatsoever.
You acknowledge and agree that the material and content contained within the Website is made available for Your personal, non-commercial use only. Any other use of such material and content is strictly prohibited.
We hereby grant You a licence to use Our Services, subject to these Terms. All rights on Our Services are reserved, and You may use Our Services only as licensed to You.
Note: We build great products & content for your personal use and enjoyment, but they are still our property.
You agree that you will be responsible for any losses, expenses or other costs incurred by Us without limitation as a result of any breach by you of these Terms.
Nothing in these Terms and Conditions excludes liability for:
1. death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
2. fraud (including fraudulent misrepresentation);
3. any breach by Us of Your statutory rights; or
4. any other liability which may not be excluded by applicable law.
You have certain rights under law. These include include (but are not limited to):
1. that We will provide Our Services with reasonable care and skill; and
2. that You will have a right to repair or compensation for damage to Your device or other digital content caused by any digital content We provide to You.
You have certain legal remedies if We breach any of Your statutory rights which may apply irrespective of these Terms. Nothing in these Terms is intended to affect these legal rights or remedies.
We are responsible to You for foreseeable loss and damage caused by Us. If We fail to comply with these Terms, We are responsible for loss or damage You suffer that is a foreseeable result of Our breaking the contract between Us or Our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both We and You knew it might happen.
Subject always to the paragraphs above in this section 13.2, Betway shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with Your use of Our Services.
Note: We are liable to You for certain things and in certain circumstances, and in other circumstances We're not liable to You.
Betway shall not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under the gaming contract that is caused by events outside Our reasonable control.
Note: We're not liable for various things that are outside of our control or part of the nature of the services we provide.
We are not responsible for the content, product or services contained on any Internet site linked to or from Our Services.
Although We shall take all reasonable measures to ensure that Our Services are free from computer viruses We cannot and do not guarantee that Our Services will always be free of such problems. It is Your responsibility to protect Your systems and have in place the ability to reinstall any data or programs lost due to a virus (but subject always to your rights explained under section 13.2 above with respect to damage to Your device or other digital content caused by any defective digital content We may provide to You).
Betway reserves the right to amend these Terms from time to time , time in order to comply with applicable laws or regulations and/or to keep up to date with changes to Our Services and/or Our business practices. If We make a material change, We will notify You in advance via a website/app pop-up or another communication method. (for example via email to the email address registered to Your account).
Nothing in these Terms shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between You and Us.
If any of the Terms held to be illegal or unenforceable, that provision will be severed (i.e. removed) from these Terms and all other provisions will remain in force unaffected by such removal.
Should You need any advice regarding these Terms or any other part of Our service, please contact Customer Service.
Please note that all correspondence and telephone calls may be recorded.
These Terms are personal to You, and are not assignable, transferable or sub-licensable by You except with Our prior written consent. We reserve the right to assign, transfer or delegate any of Our rights and obligations hereunder to any third party without notice to You but We will only do so where this will not negatively affect Your rights under these Terms, or alternatively with Your consent. Without limiting the preceding sentence, We may wish to transfer Our rights or obligations under these Terms to another company within Our corporate group or any other legal entity, including if We restructure or there is a sale of Our business. You agree that We may do so provided that in the case of such a transfer, after We notify You of the date on which such transfer takes place, Your rights under these Terms will be against the new legal entity.
We try and resolve any disagreements quickly and efficiently. If, however, You wish to bring proceedings against Us, you must do so in the country in which you live. These Terms and the relationship between You and Us shall be governed by, and interpreted in accordance with, the laws of England.
Last updated: 08/11/2021.