Getting Started

Opening An Account

To create a new Betway account, click the SIGNUP icon in the top right corner of the homepage and follow the instructions. Please ensure your details are correct.

1. Register your full name

2. Submit correct date of birth and place of residence

3. Provide correct email address and home/mobile phone number

4. Create a password (case sensitive)

5. Multiple accounts are not accepted

If you have problems opening up a Betway account, please contact support@betway.com directly.

Personal Preferences

You can change the Betway homepage to suit your personal preferences. Choose MY ACCOUNT, then select the SETTINGS tab. Make any desired changes using the drop-down menus. Click ‘Save New Settings’ once you have finalised your choices.

1. Odds Format – Display odds as fractions or decimals

2. Language – Choose from 15 available languages

3. Time Zone – Adjust your time zone settings

4. Date/Time Format – Adjust the style in which dates are displayed

Personal Details

Updating your personal details

To change any of your personal details, speak to one of our Live Chat Agents or alternatively send an email to support@betway.com with the updates/changes you require. Please state your username in all communications.

Why we require your details

To minimize the risk of money laundering, illegal usage of credit cards and to prevent unauthorized usage of Betway.com, we require all customers to register their full, real address. Your details are stored centrally at our secure servers, where no unauthorized personnel can gain access to them.

Forgotten Password

If you have forgotten or would like to change your password, click on the link below to fill out a Password Recovery Form.

Recover Password

You will be asked to enter the e-mail address you used to sign up for a Betway account. We’ll then send instructions to this e-mail address on how to reset/change your password .

Please note this may take a few minutes to arrive, and don’t forget to check your spam folder incase our e-mail has been redirected.

Responsible Gambling

We are committed to providing our customers with an enjoyable online gaming experience, whilst recognizing that online gambling can cause problems for some people. To ensure you continue to enjoy betting in a safe and manageable way we fully support Responsible Gaming and have measures in place to offer checks.

Click here for more information on Responsible Gambling

Diagnostic Screen for Gambling Disorders

If you want to evaluate whether to modify or seek help for your gambling behaviour, please take the evaluation below:

  Never Sometimes Mostly Always
1. How often have you bet more than you could realistically afford to lose? 0 1 2 3
2. How often have felt the need to gamble with larger amounts of money to get the same feeling of excitement? 0 1 2 3
3. How often have you gone back another day to try to win back the money you lost? 0 1 2 3
4. How often have you borrowed money or sold anything to get money to gamble? 0 1 2 3
5. How often have you felt that you might have a problem with gambling? 0 1 2 3
6. How often have people criticized your betting or told you that you had a gambling problem, regardless of whether or not you thought it was true? 0 1 2 3
7. How often have you felt guilty about the way you gamble or what happens when you gamble? 0 1 2 3
8. How often has your gambling caused you any health problems, including stress or anxiety? 0 1 2 3
9. How often has your gambling caused any financial problems for you or your household? 0 1 2 3

Results (max 27 points)

  • 0 points = Non-problematic
  • 1-2 points = Low risk
  • 3-7 points = Moderate risk
  • 8 points+ = Problem gambling

Cooling Off Period

Should you wish to temporarily exclude yourself from our site, please contact support directly and state exactly how long you wish to be excluded for. Please note: the minimum ‘Cooling Off’ period is 24 hours and the maximum period is 6 months.

Click here to email support.

Self Exclusion

If you would like to self exclude yourself, then please contact support and state how long you would like to be excluded from our site. Please note that the minimum time period for self exclusion is 6 months.

Click here to email support.

Deposit Limiting

If you wish to request a deposit limit, please contact us and an operator will deal swiftly with your request.

The decrease of deposit limits are available per day, per week and per month. Increases in previously decreased deposit limit requests shall only be effective after 24 hours.

Important Tips:

1. Make sure that your decision to gamble is your own personal choice.

2. Establish limits for depositing, wagering and even losses before you start gaming.

Never gamble if:

a) You are younger than the legal gaming age

b) It interferes with your daily responsibilities

c) You are in recovery for any dependency

d) You are under the influence of alcohol or any other substance

e) You are attempting to make up for prior losses

f) Your primary aim is to recoup your debt with your winnings

Identity Checks

We take stringent steps to ensure that only people of age enter Betway.com. These include requesting you to send us a photocopy of your identification documents – such as a driver’s licence or identity card – to verify the age and identity of new players. The legal gambling age varies from country to country and we advise that you the check the rules of your jurisdiction before you register an account.

Any details we request from you are purely to verify your identity – this is a legal requirement, for your protection and for ours.

If you share your computer with friends or family who are under the legal age to participate in our games and you would like to restrict their access to this site, please click here to register with this filtering company.

Protection of Minors

With the Internet so readily accessible in homes around the world, responsible online gambling relies heavily on responsible parenting. In order to ensure child safety on the internet, we encourage customers to make use of filtering software to prevent minors from accessing inappropriate online material. Underage gambling is not only illegal, but can also result in gambling dependencies and huge gambling debts incurred by unsupervised children.

Tips for Parents:

1. Do not leave your computer unattended when while accessing our site.

2. Do not allow persons under 18 to participate in any gambling activity.

3. Keep your Betway log-in details and credit card(s) out of the reach of children.

4. Do not save passwords onto your computer. Write them down instead.

5. Limit the amount of time your children spend online and make use of software to prevent your children from accessing inappropriate material.

6. If you or someone you know has a gambling problem, consider assistance from one of these organizations:

  • Gamblingtherapy click here for more information.
  • GamCare (UK Based) Helpline: 0845-6000-13 or click here for more information.

Last updated: 30/07/2014 at 10:16 GMT